Business Change Manager

JR United Kingdom; Luton; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A dynamic role for a Business Change Manager within a leading consultancy, focusing on the successful deployment of a major Billing and CRM transformation. You will ensure that the business is ready for change, engage with stakeholders, and lead the training and adoption process in a hybrid working model.

Qualifications

• Expertise in change management within contact centre environments.
• Proven experience in billing transformations and CRM systems.

Responsibilities

• Lead business readiness planning aligned with project milestones.
• Coordinate training and support for end users.

Skills

Change management

Stakeholder engagement

Job description

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Business Change Manager, luton, bedfordshire

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Client:

Opus Recruitment Solutions

Location:

luton, bedfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.