Business Change Manager

JR United Kingdom; Watford; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Une entreprise de premier plan recherche un Business Change Manager pour diriger la transformation de la facturation et du CRM. Ce rôle hybride de 6 mois exige une expertise dans la gestion du changement et une forte expérience en centres de contact. Les candidats devront démontrer une capacité à engager les parties prenantes et à coordonner les formations nécessaires pour assurer une adoption réussie des changements.

Qualifications

• Expertise dans l'intégration de technologie dans une entreprise de centre de contact.
• Expérience avérée dans la transformation de la facturation.
• Antécédents dans des environnements de centre de contact.

Responsibilities

• Diriger la planification de la préparation commerciale alignée sur les jalons du projet.
• Identifier les impacts sur les processus de facturation et CRM.
• Gérer la préparation au lancement et le soutien post-lancement.

Skills

Gestion du changement

Engagement des parties prenantes

Job description

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Business Change Manager, watford, hertfordshire

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Client:

Opus Recruitment Solutions

Location:

watford, hertfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.