Business Change Manager

JR United Kingdom; Hemel Hempstead; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading recruiting firm seeks a Business Change Manager to oversee a significant Billing and CRM transformation in Hemel Hempstead. The role involves strategic planning for business readiness, strong stakeholder engagement, and ensuring smooth change adoption in contact centre operations. Ideal candidates will have extensive experience in billing transformation and contact centre environments.

Qualifications

• Expertise in receiving tech into a business, ideally in a contact centre/customer service.
• Proven experience in billing transformation.
• Strong change management and stakeholder engagement skills.

Responsibilities

• Lead business readiness planning aligned to project milestones.
• Identify impacts across billing and CRM processes.
• Manage go-live readiness and post-launch support.

Skills

Change Management

Stakeholder Engagement

Business Readiness Planning

Job description

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Business Change Manager, hemel hempstead

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Client:

Opus Recruitment Solutions

Location:

hemel hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.