Business Change Manager

JR United Kingdom; Swindon; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Business Change Manager for a crucial role in a Billing and CRM transformation project. This hybrid position requires strong leadership and expertise in managing change and stakeholder engagement within contact centre operations. Interested candidates should apply with their latest CV.

Qualifications

• Expertise in receiving tech into a business, ideally in a contact centre.
• Proven experience in billing transformation.
• Strong experience in contact centre environments.

Responsibilities

• Lead business readiness planning aligned to project milestones.
• Manage go-live readiness and post-launch support.
• Coordinate training and support for end users.

Skills

Stakeholder engagement

Change management

Operational readiness

Job description

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Business Change Manager, swindon, wiltshire

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Client:

Opus Recruitment Solutions

Location:

swindon, wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.