Business Change Manager

JR United Kingdom; Milton Keynes; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the UK seeks a Business Readiness Manager to oversee critical Billing and CRM transformation. This hybrid role focuses on ensuring the business is prepared for significant change, particularly in contact centre operations, requiring strong leadership and stakeholder engagement skills. The position emphasizes planning, training coordination, and risk management to facilitate a smooth transition.

Qualifications

• Expertise in receiving tech into a contact centre environment.
• Proven experience in billing transformation.
• Strong skills in managing stakeholders and driving change.

Responsibilities

• Lead business readiness planning aligned with project milestones.
• Engage stakeholders and drive change adoption.
• Manage go-live readiness and post-launch support.

Skills

Change management

Stakeholder engagement

Billing transformation

Contact centre expertise

Job description

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Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.