Business Centre Coordinator / Administrator

Additional Resources

Tudhoe

On-site

GBP 25,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Salary of £27,500 and benefits

Job summary

Additional Resources in the United Kingdom is seeking a dedicated Business Centre Coordinator/Administrator to support day-to-day centre operations, reception, admin tasks and customer service. The role is office-based, 5 days per week, with possible 4-day 0.8 FTE for exceptional candidates, and carries a salary of £27,500 plus benefits.

You will manage front-of-house duties, maintain CRM records, handle invoicing, tenant administration and room bookings, while supporting marketing and client

Qualifications

Experience with CRM and content management systems.
Level 3 education or equivalent.
Background in customer service and general administration.
Skilled in using Microsoft Word, Excel and PowerPoint.
Confident computer skills, including spreadsheets, word processing and other relevant software.
Good numeracy skills.

Responsibilities

Managing reception duties and providing a professional first point of contact for visitors, tenants and enquiries.
Delivering a high standard of customer service across face-to-face, telephone and email communication.
Providing accurate administrative support, including maintaining CRM records and preparing reports.
Raising and issuing invoices as required.
Supporting tenant administration, including onboarding, renewals, offboarding and lease-related documentation.
Opening and securing the premises and individual units when required.
Monitoring general building requirements, including cleanliness, stock levels and supplies.
Coordinating meeting room bookings, including room preparation and refreshments.
Supporting centre marketing activities such as newsletters, social media and tenant events.
Handling initial enquiries and directing clients towards relevant services and support.
Monitoring services and liaising with clients to obtain supporting information where necessary.
Maintaining accurate client records, statistics and monitoring information.

Skills

Customer service

Administration

CRM experience

Numeracy skills

MS Office skills

Education

Level 3 education

Tools

Microsoft Word

Microsoft Excel

PowerPoint

CRM software

Content management systems

Job description

Business Centre Coordinator / Administrator

An opportunity has arisen for a Business Centre Coordinator / Administrator to join a leading business support organisation providing independent advice, consultancy, finance, marketing and training to help small and growing businesses develop and thrive

As a Business Centre Coordinator / Administrator, you will be supporting the smooth day-to-day running of the centre, combining reception, administration, facilities coordination and customer service. This role offers salary of £27,500 and benefits.

This is a fully office-based role, 5 days per week. A 4-day, 0.8 FTE arrangement may be considered for an exceptional candidate.

You will be responsible for:

Managing reception duties and providing a professional first point of contact for visitors, tenants and enquiries.
Delivering a high standard of customer service across face-to-face, telephone and email communication.
Providing accurate administrative support, including maintaining CRM records and preparing reports.
Raising and issuing invoices as required.
Supporting tenant administration, including onboarding, renewals, offboarding and lease-related documentation.
Opening and securing the premises and individual units when required.
Monitoring general building requirements, including cleanliness, stock levels and supplies.
Coordinating meeting room bookings, including room preparation and refreshments.
Supporting centre marketing activities such as newsletters, social media and tenant events.
Handling initial enquiries and directing clients towards relevant services and support.
Monitoring services and liaising with clients to obtain supporting information where necessary.
Maintaining accurate client records, statistics and monitoring information.

What we are looking for:

Experience working with CRM and content management systems.
Level 3 education or equivalent.
Background in customer service and general administration.
Skilled in using Microsoft Word, Excel and PowerPoint.
Confident computer skills, including spreadsheets, word processing and other relevant software.
Good numeracy skills.

Highly Preferred:

Experience with outbound invoicing and/or credit control.
Basic experience with Xero and handling enquiries.
Basic knowledge of event management platforms such as Eventbrite and/or Cademy.
Background in using document management systems such as DocuSign.

- Business Centre, Business Hub, Enterprise Centre, Enterprise Hub, Workspace, Flexible Workspace, Managed Workspace, Serviced Office, Coworking, Co-working, Workplace, Office Centre, Innovation Centre, Community Hub

The candidates from the following background will be ideal: