Business Centre Coordinator: Reception, Admin & CRM Support

Additional Resources Ltd; Tudhoe; On-site; GBP 23,000 - 32,000; Full time

Job summary

Additional Resources Ltd is seeking a proactive Business Centre Coordinator to join a leading business support organisation. The role is office-based, five days per week, with a 4-day, 0.8 FTE option for exceptional candidates.

You will manage reception, provide high-level customer service, handle CRM records, invoicing, tenant administration and reporting. Salary is £27,500 with benefits; you will support marketing activities and coordinate room bookings and centre operations.

Qualifications

• Experience with CRM and content management systems.
• Level 3 education or equivalent.
• Background in customer service and general administration.
• Skilled in Microsoft Word, Excel and PowerPoint.
• Good numeracy skills.

Responsibilities

• Managing reception duties and providing a professional first point of contact for visitors, tenants and enquiries.
• Delivering a high standard of customer service across face-to-face, telephone and email communication.
• Providing accurate administrative support, including maintaining CRM records and preparing reports.
• Raising and issuing invoices as required.
• Supporting tenant administration, including onboarding, renewals, offboarding and lease-related documentation.
• Opening and securing the premises and individual units when required.
• Monitoring general building requirements, including cleanliness, stock levels and supplies.
• Coordinating meeting room bookings, including room preparation and refreshments.
• Supporting centre marketing activities such as newsletters, social media and tenant events.
• Handling initial enquiries and directing clients towards relevant services and support.
• Monitoring services and liaising with clients to obtain supporting information where necessary.
• Maintaining accurate client records, statistics and monitoring information.

Skills

CRM

Content management systems

Microsoft Word

Excel

PowerPoint

Customer service

Administration

Numeracy

Education

Level 3 education

Tools

Xero

Eventbrite

Cademy

DocuSign

Job description

Additional Resources Ltd is seeking a proactive Business Centre Coordinator to join a leading business support organisation. The role is office-based, five days per week, with a 4-day, 0.8 FTE option for exceptional candidates.

You will manage reception, provide high-level customer service, handle CRM records, invoicing, tenant administration and reporting. Salary is £27,500 with benefits; you will support marketing activities and coordinate room bookings and centre operations.