Business Centre Manager

I2I Recruitment; Gloucester; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Collaborative team culture

Career development opportunities

Job summary

I2I Recruitment in the United Kingdom is seeking a proactive Centre Manager to lead a busy business centre, drive client relations and revenue growth, and deliver exceptional service.

You will manage operations, mentor team members, and work closely with clients to ensure smooth facilities operation, compliance, and a positive customer experience.

Qualifications

• Proven sales and business development success.
• Excellent written and verbal communication skills.
• Strong negotiation and influencing ability.
• Experience leading, coaching or mentoring others.
• Professional, confident and customer focused approach.
• Strong organisational and time management skills.
• Competent using Microsoft Office, CRM and billing systems.
• Experience in facilities or centre management is desirable.
• Understanding of health and safety, GDPR and compliance requirements is beneficial.
• Creative problem solver with a proactive mindset.

Responsibilities

• Manage and grow key client accounts
• Drive revenue through upselling and cross selling opportunities
• Conduct centre tours for prospective clients
• Generate new business through networking and referrals
• Deliver exceptional customer service and client support
• Renew and expand client agreements to maximise revenue
• Manage billing, invoicing and debt recovery processes
• Monitor occupancy levels, renewals and account activity through CRM systems
• Resolve customer queries and complaints effectively
• Lead, support and develop Customer Service Assistants
• Ensure compliance with health and safety, GDPR and operational standards
• Manage supplier relationships and facilities contracts

Skills

Sales

Business development

Leadership

Coaching

Client relations

Negotiation

Organisation

Tools

MS Office

CRM systems

Billing systems

Job description

What's in it for you?

• Lead and manage a successful business centre
• Work in a fast paced, customer focused environment
• Join a company with a clear growth vision
• Develop leadership, coaching and management skills
• Build strong relationships with clients and stakeholders
• Gain exposure to sales, account management and facilities operations

What we're looking for

• Proven sales and business development success
• Excellent written and verbal communication skills
• Strong negotiation and influencing ability
• Experience leading, coaching or mentoring others
• Professional, confident and customer focused approach
• Strong organisational and time management skills
• Competent using Microsoft Office, CRM and billing systems
• Experience in facilities or centre management is desirable
• Understanding of health and safety, GDPR and compliance requirements is beneficial
• Creative problem solver with a proactive mindset

What you'll be doing

• Manage and grow key client accounts
• Drive revenue through upselling and cross selling opportunities
• Conduct centre tours for prospective clients
• Generate new business through networking and referrals
• Deliver exceptional customer service and client support
• Renew and expand client agreements to maximise revenue
• Manage billing, invoicing and debt recovery processes
• Monitor occupancy levels, renewals and account activity through CRM systems
• Resolve customer queries and complaints effectively
• Lead, support and develop Customer Service Assistants
• Ensure compliance with health and safety, GDPR and operational standards
• Manage supplier relationships and facilities contracts

Additional benefits

• Supportive and collaborative team culture
• Positive and proactive working environment

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful.