Business Centre Coordinator / Administrator

Additional Resources Ltd; Tudhoe; On-site; GBP 23,000 - 32,000; Full time

Job summary

Additional Resources Ltd is seeking a proactive Business Centre Coordinator to join a leading business support organisation. The role is office-based, five days per week, with a 4-day, 0.8 FTE option for exceptional candidates.

You will manage reception, provide high-level customer service, handle CRM records, invoicing, tenant administration and reporting. Salary is £27,500 with benefits; you will support marketing activities and coordinate room bookings and centre operations.

Qualifications

• Experience with CRM and content management systems.
• Level 3 education or equivalent.
• Background in customer service and general administration.
• Skilled in Microsoft Word, Excel and PowerPoint.
• Good numeracy skills.

Responsibilities

• Managing reception duties and providing a professional first point of contact for visitors, tenants and enquiries.
• Delivering a high standard of customer service across face-to-face, telephone and email communication.
• Providing accurate administrative support, including maintaining CRM records and preparing reports.
• Raising and issuing invoices as required.
• Supporting tenant administration, including onboarding, renewals, offboarding and lease-related documentation.
• Opening and securing the premises and individual units when required.
• Monitoring general building requirements, including cleanliness, stock levels and supplies.
• Coordinating meeting room bookings, including room preparation and refreshments.
• Supporting centre marketing activities such as newsletters, social media and tenant events.
• Handling initial enquiries and directing clients towards relevant services and support.
• Monitoring services and liaising with clients to obtain supporting information where necessary.
• Maintaining accurate client records, statistics and monitoring information.

Skills

CRM

Content management systems

Microsoft Word

Excel

PowerPoint

Customer service

Administration

Numeracy

Education

Level 3 education

Tools

Xero

Eventbrite

Cademy

DocuSign

Job description

An opportunity has arisen for a Business Centre Coordinator to join a leading business support organisation providing independent advice, consultancy, finance, marketing and training to help small and growing businesses develop and thrive

This role offers salary of £27,500 and benefits.

This is a fully office-based role, 5 days per week.

A 4-day, 0.8 FTE arrangement may be considered for an exceptional candidate.

You will be responsible for:

• Managing reception duties and providing a professional first point of contact for visitors, tenants and enquiries.
• Delivering a high standard of customer service across face-to-face, telephone and email communication.
• Providing accurate administrative support, including maintaining CRM records and preparing reports.
• Raising and issuing invoices as required.
• Supporting tenant administration, including onboarding, renewals, offboarding and lease-related documentation.
• Opening and securing the premises and individual units when required.
• Monitoring general building requirements, including cleanliness, stock levels and supplies.
• Coordinating meeting room bookings, including room preparation and refreshments.
• Supporting centre marketing activities such as newsletters, social media and tenant events.
• Handling initial enquiries and directing clients towards relevant services and support.
• Monitoring services and liaising with clients to obtain supporting information where necessary.
• Maintaining accurate client records, statistics and monitoring information.

Essential requirements

• Previously worked as a Business Centre Operations Officer, Business Centre Coordinator, Workspace Coordinator, Business Centre Administrator, Serviced Office Coordinator, Workplace Coordinator, Operations Coordinator, Operations Administrator, Business Centre Receptionist, Business Centre Supervisor, Enterprise Centre Coordinator, Administrative Assistant, Assistant Business Centre Manager
• Experience working with CRM and content management systems.
• Level 3 education or equivalent.
• Background in customer service and general administration.
• Skilled in using Microsoft Word, Excel and PowerPoint.
• Confident computer skills, including spreadsheets, word processing and other relevant software.
• Good numeracy skills.

Highly Preferred

• Experience with outbound invoicing and/or credit control.
• Basic experience with Xero and handling enquiries.
• Basic knowledge of event management platforms such as Eventbrite and/or Cademy.
• Background in using document management systems such as DocuSign

Similar Environments

• Business Centre
• Business Hub
• Enterprise Centre
• Enterprise Hub
• Workspace
• Flexible Workspace
• Managed Workspace
• Serviced Office
• Coworking
• Co-working
• Workplace
• Office Centre
• Innovation Centre
• Community Hub

Shifts

• Monday - Thursday: 8:30am - 5:00pm
• Friday: 8:30am - 4:30pm

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.