Business Apps Support Specialist | Power BI, Netsuite

Bench IT Limited; Greater London; On-site; GBP 30,000 - 33,000; Full time

Job summary

Bench IT Limited is seeking a Business Applications Support Technician to be a focal point for core software solutions that keep the organisation running. You will handle tickets, resolve issues, and contribute to upgrades, testing, reporting and data extractions with a focus on minimal business impact.

You will work across Finance, Payroll, HR, Operations and Procurement, using SQL, Power Query and API integrations to improve data quality and system reliability.

Qualifications

• Tenacious appetite to resolve issues within business-critical systems.
• Experience in a similar role.
• Experience supporting ERP/HR/Payroll within a fast-growing organisation.
• Attention to detail with reporting/administration of these systems.
• Experience with SQL, Power Query, Data migrations and API Integrations.

Responsibilities

• Be a focal point for supporting core software solutions (Power BI, Netsuite, Halo, Expensify).
• Investigate, troubleshoot and resolve user tickets end-to-end.
• Handle upgrades, enhancements, testing, reporting, data extractions and API integrations.
• Set up users and manage permissions.
• Collaborate with Finance, Payroll, HR, Operations and Procurement to maximise system effectiveness.

Skills

Tenacious problem solving

Experience in a similar role

ERP/HR/Payroll experience

Attention to detail

SQL, Power Query, data migrations, API

Netsuite Administrator certification

ITIL/business analysis exposure

Education

Netsuite Administrator certification

ITIL/BA/PM exposure

Tools

Power BI

Halo

Expensify

Job description

Bench IT Limited is seeking a Business Applications Support Technician to be a focal point for core software solutions that keep the organisation running. You will handle tickets, resolve issues, and contribute to upgrades, testing, reporting and data extractions with a focus on minimal business impact.

You will work across Finance, Payroll, HR, Operations and Procurement, using SQL, Power Query and API integrations to improve data quality and system reliability.