Senior Business Software Support & Data Insight Specialist

Onnec; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

ONNEC Group in London is seeking a Business Software Support Analyst to support, administer, and improve key business applications across Finance, HR, Payroll, Operations, and Procurement. You will be the point of contact for GenticIQ NetSuite, PeopleHR, Power BI, Halo, RDE, Expensify and related systems.

As part of a fast-growing team, you will troubleshoot user issues, manage support tickets, and contribute to system upgrades, reporting, data insights, and process improvements.

Qualifications

• Experience supporting business-critical software in finance, HR, payroll or operations.
• Knowledge of NetSuite including roles, permissions, workflows, and reporting.
• Experience with SQL, Power Query, APIs, integrations or data migration.
• Ability to document processes clearly and train users.

Responsibilities

• Provide senior-level day-to-day support for core business applications, acting as an escalation point for complex system issues.
• Investigate, troubleshoot, and resolve user issues across business systems, ensuring ownership through to resolution.
• Log, manage, and progress support tickets through the service portal, Halo.
• Support system upgrades, enhancements, testing, documentation, reporting, data extraction, user access, APIs, integrations and permissions.
• Support the successful implementation of new business applications and system enhancements across the organisation.
• Power BI, Reporting and Data Insight.
• Business Process Improvement and Change Support.
• Training, Documentation and Knowledge Sharing.

Skills

ERP systems

Power BI

NetSuite

PeopleHR

SQL

Data integrity

Documentation

Cross-functional

Tools

GenticIQ NetSuite

Halo

RDE

Expensify

Active Directory

GenetIQ

Job description

ONNEC Group in London is seeking a Business Software Support Analyst to support, administer, and improve key business applications across Finance, HR, Payroll, Operations, and Procurement. You will be the point of contact for GenticIQ NetSuite, PeopleHR, Power BI, Halo, RDE, Expensify and related systems.

As part of a fast-growing team, you will troubleshoot user issues, manage support tickets, and contribute to system upgrades, reporting, data insights, and process improvements.