Business Applications Support, £30 - 33,000 Pa

Bench IT Limited; Greater London; On-site; GBP 30,000 - 33,000; Full time

Job summary

Bench IT Limited is seeking a Business Applications Support Technician to be a focal point for core software solutions that keep the organisation running. You will handle tickets, resolve issues, and contribute to upgrades, testing, reporting and data extractions with a focus on minimal business impact.

You will work across Finance, Payroll, HR, Operations and Procurement, using SQL, Power Query and API integrations to improve data quality and system reliability.

Qualifications

• Tenacious appetite to resolve issues within business-critical systems.
• Experience in a similar role.
• Experience supporting ERP/HR/Payroll within a fast-growing organisation.
• Attention to detail with reporting/administration of these systems.
• Experience with SQL, Power Query, Data migrations and API Integrations.

Responsibilities

• Be a focal point for supporting core software solutions (Power BI, Netsuite, Halo, Expensify).
• Investigate, troubleshoot and resolve user tickets end-to-end.
• Handle upgrades, enhancements, testing, reporting, data extractions and API integrations.
• Set up users and manage permissions.
• Collaborate with Finance, Payroll, HR, Operations and Procurement to maximise system effectiveness.

Skills

Tenacious problem solving

Experience in a similar role

ERP/HR/Payroll experience

Attention to detail

SQL, Power Query, data migrations, API

Netsuite Administrator certification

ITIL/business analysis exposure

Education

Netsuite Administrator certification

ITIL/BA/PM exposure

Tools

Power BI

Halo

Expensify

Job description

Business Applications Support, £30 - 33,000 pa

Permanent

Farringdon, London

Bench IT seek to appoint a Business Applications Support Technician to be a focal point in supporting all of the core software solutions that make the organisation run. These business-critical systems include Power BI, PeopleHR, Netsuite, Halo and Expensify, to name a few. The role will work closely with all internal departments, such as Finance and Payroll, through to HR, Operations and Procurement, to maximise the efficient use of internal systems and to keep errors or issues minimised and resolved with minimal business impact.

Using tickets raised by users, you will investigate, troubleshoot and resolve a wide variety of issues that may arise and take ownership of these problems from start to finish. But the role is not just about issue management, it will include the broad variety of upgrades, enhancements, testing, reporting and even data extractions, API integration and user setup & permissions.

To succeed in the role, you will bring with you:

• A tenacious appetite to resolve issues within business-critical systems
• Demonstrable experience within a similar previous role
• Experience supporting business systems, such as ERP, HR, Payroll within a fact-growing organisation
• Attention to detail coupled with accurate and concise reporting and administration of these systems
• Experience with SQL, Power Query, Data migrations and API Integrations
• Netsuite Administrator certification
• ITIL, business analysis or project management exposure/training.

Business Applications Support, £30 - 33,000 pa

Permanent

Farringdon, London