Business Analyst (Strategic Programmes)

Islington Council; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Local Government Body in London is seeking a Business Analyst to lead the Resident Experience Programme. The role involves reviewing processes, using data to drive transformation, and engaging with stakeholders. Ideal candidates will have a strong background in improving service delivery and be passionate about making a positive impact on the community.

Benefits

Up to 36 days of annual leave

Flexible working arrangements

Learning and development opportunities

Competitive pay including London Living Wage

Excellent local government pension scheme

Cycle to Work scheme

Discounted gym memberships

Local discounts from restaurants and shops

Qualifications

• Proven experience in business analysis and process improvement.
• Capability in using data-driven insights to inform decisions.
• Strong communication skills to interact with various stakeholders.

Responsibilities

• Lead on complex process reviews and service redesign.
• Use data-driven insights to shape transformation initiatives.
• Partner with senior stakeholders to align business needs.

Skills

Data analysis

Service redesign

Stakeholder engagement

User experience design

Job description

Overview

Business Analyst – Transforming Resident Experience

Location: London Borough of Islington

Shape the future of public services in one of London’s most dynamic boroughs. We’re looking for a highly skilled and experienced Business Analyst to play a leading role in our Resident Experience Programme – a flagship initiative to redesign and transform the way services are delivered across the borough. This is a unique opportunity to apply your expertise to projects that not only improve efficiency but also deliver meaningful impact for the 250,000 residents who call Islington home.

About Us

The London Borough of Islington is a diverse, vibrant, and forward-thinking community. With a rich history and a reputation for innovation, we are committed to delivering excellent services that put residents first. Joining our team means working alongside talented professionals who share a passion for making a real difference.

Role and Responsibilities

• Lead on complex process reviews and service redesign, ensuring measurable improvements in resident experience.
• Use data-driven insights to shape transformation initiatives, business cases, and digital innovation.
• Partner with senior stakeholders to align business needs with organisational priorities and strategic goals.
• Champion resident-centric service design, ensuring solutions deliver real outcomes rather than just access.
• Provide high-quality analysis, visualisations, and reporting to influence decisions at programme boards and senior leadership levels.
• Support test strategies and ensure solutions are robust, user-focused, and future-ready.

Why This Role

• Strategic Influence – Your work will directly inform decisions that shape the future of local government services.
• Meaningful Impact – Deliver improvements that genuinely enhance the lives of residents across Islington.
• Inclusive Culture – Join a team that values collaboration, creativity, and diversity of thought.

Apply

If you’re an experienced Business Analyst looking for the next step in your career – where your skills will be recognised, your voice will be heard, and your work will drive real change – we’d love to hear from you.

Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.

Our offer to you

We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include:

• Up to 31 days leave per year, increasing to 36 days after five years of local government service
• A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
• Learning and development opportunities to maximise your potential
• Competitive pay and a commitment to paying all staff the London Living Wage at minimum
• Excellent local government pension scheme
• Cycle to Work scheme and discounted gym memberships
• Local discounts from restaurants, shops, health and beauty therapists, and more!

Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Workplace Equality, Equity, Diversity and Inclusion

We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity, and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion. We strive to create an environment where all colleagues feel they belong and can safely express their thoughts, ideas, and challenges, without fear of judgement or discrimination. We maintain a zero-tolerance approach to any unlawful discrimination, harassment, or victimisation on the grounds of any protected characteristics under the 2010 Equality Act, including but not limited to race, disability, sexual orientation, sex, religion and belief, age, gender reassignment, marriage and civil partnership, pregnancy, and maternity. Any incidents of discrimination will be promptly investigated and addressed in line with our HR policies to ensure a safe and inclusive environment for all colleagues. We use data to identify and address disparities, ensuring that our policies and practices are transparent and impactful in promoting a diverse representation of backgrounds and perspectives at all levels of the organisation. We know that advancing diversity and inclusion is a continuous journey, and we must listen to our colleagues and learn where we can further improve. We work closely with our Colleague Forums and Trade Unions, supported by active allies from our Corporate Management Team, to monitor and evaluate our practices, identify barriers, and empower colleagues to promote equality and inclusion in the workplace. Every one of us has a role to play in making Islington Council a truly inclusive workplace. By living out our CARE values every day and embedding the principles of equality, equity, diversity, and inclusion in our work, we can all actively contribute to empowering people and creating a more equal Islington.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

The post is subject to a basic DBS check qualifications check and 3/5 years referencing.

Disability Confident Scheme

Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.