Business Analyst - Drive Customer & Operational Improvements

The Wrekin Housing Group Limited; Stafford; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

25 days holiday

Contributory pension scheme

Eye care vouchers

Cycle to work scheme

Job summary

Housing Plus Group in Stafford is seeking a Business Analyst to join our team. The role focuses on gathering, documenting and managing requirements, supporting project delivery, and turning business needs into practical outcomes.

You will work with stakeholders across the organisation to map processes and drive improvements that enhance customer and colleague experiences. You will develop and maintain assurance reporting to monitor implementation progress, track delivery metrics and highlight

Qualifications

• Able to translate complex requirements into practical solutions.
• Experience building relationships with project teams and end users.
• Skilled in facilitating workshops and driving improvements.

Responsibilities

• Gather, document and manage requirements across projects.
• Support delivery and ensure business objectives translate into outcomes.
• Analyse processes and recommend practical improvements.
• Develop and maintain assurance reporting to monitor progress.

Skills

Requirements gathering

Stakeholder engagement

Process mapping

Workshop facilitation

Analytical thinking

Communication

Job description

Housing Plus Group in Stafford is seeking a Business Analyst to join our team. The role focuses on gathering, documenting and managing requirements, supporting project delivery, and turning business needs into practical outcomes.

You will work with stakeholders across the organisation to map processes and drive improvements that enhance customer and colleague experiences. You will develop and maintain assurance reporting to monitor implementation progress, track delivery metrics and highlight