Business Analyst

The Wrekin Housing Group Limited; Stafford; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

25 days holiday

Contributory pension scheme

Eye care vouchers

Cycle to work scheme

Job summary

Housing Plus Group in Stafford is seeking a Business Analyst to join our team. The role focuses on gathering, documenting and managing requirements, supporting project delivery, and turning business needs into practical outcomes.

You will work with stakeholders across the organisation to map processes and drive improvements that enhance customer and colleague experiences. You will develop and maintain assurance reporting to monitor implementation progress, track delivery metrics and highlight

Qualifications

• Able to translate complex requirements into practical solutions.
• Experience building relationships with project teams and end users.
• Skilled in facilitating workshops and driving improvements.

Responsibilities

• Gather, document and manage requirements across projects.
• Support delivery and ensure business objectives translate into outcomes.
• Analyse processes and recommend practical improvements.
• Develop and maintain assurance reporting to monitor progress.

Skills

Requirements gathering

Stakeholder engagement

Process mapping

Workshop facilitation

Analytical thinking

Communication

Job description

The following content displays a map of the jobs location - Stafford

Hours: 36 hours per week

Contract : Permanent

About the role:
We currently have a great opportunity for a Business Analyst to join our team.

We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services . If you enjoy being part of a supportive and growing team, this would be the perfect job for you.

Day in the life of a Business Analyst

As a Business Analyst, your key role will be gathering, documenting and managing requirements, supporting project delivery, and helping ensure business objectives are translated into effective operational outcomes . You will work closely with stakeholders across the organisation to understand business needs, analyse processes, and recommend practical solutions that enhance customer and colleague experiences . You will develop and maintain assurance reporting to monitor implementation progress, track key delivery metrics and highlight exceptions, risks and areas of concern .

The role plays an integral part in supporting continuous improvement and enabling the operational delivery of organisational priorities:

The role enables the operational delivery of the following organisational priorities:

• Delivering more for our customers
• Having the capacity to build more homes
• Being a great place to work for our colleagues
• Being a financially resilient business
• Being a key influencer in the region

The role has responsibility for role modelling and embedding our valued behaviours, and supporting the wider business to develop a positive, inclusive and engaging culture:

• Own it – Make it happen
• Improve it – Move things forward
• Live it – Show understanding and compassion

What we are looking for

• A skilled Business Analyst who can translate complex requirements into clear solutions, and help drive meaningful change across the organisation.
• Experience building strong relationships with project teams, stakeholders and end users to deliver solutions that improve services, processes and customer outcomes.
• Confident facilitating workshops, challenging existing ways of working and turning ideas into practical, business-focused improvements.
• Strong analytical and problem-solving skills, with the ability to map processes, manage requirements and ensure projects deliver real value.
• Experience supporting successful project delivery through testing, implementation and continuous improvement activities.
• Ability to identify risks, opportunities and efficiencies, using data and insight to support informed decision-making.
• An excellent communicator who can influence and engage colleagues at all levels, building trust and collaboration across teams.
• Someone who champions our values, supports our strategic priorities and is committed to making a positive difference for our customers and colleagues.
• A team player who enjoys working collaboratively to achieve shared goals and deliver successful outcomes.

Please see the job description for the full list of essential and desirable criteria.

What we can offer you

We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31days) . We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme . Please see our HPG Benefits page for more information.

About Us

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

• Own it – make it happen
• Improve it - move things forward.
• Live it – show understanding and compassion

We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees.We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation.All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.