Business Analyst

Niyaa People; Luton; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

Niyaa People is seeking an experienced Business Analyst in the Luton area to review, map and embed operational processes across the organisation. You will work with the Business Process Improvement Manager, gathering requirements, developing SOPs and driving efficiency within housing-sector operations.

The role requires strong communication, analytical skills and the ability to manage multiple priorities, with hybrid working arrangements offering 1–2 days from home per week.

Qualifications

• Proven experience in a Business Analyst, Process Improvement or Operational Analysis role.
• Strong experience in process mapping and SOP development.
• Experience supporting operational change and continuous improvement initiatives.

Responsibilities

• Review and analyse existing operational processes, identifying inefficiencies and opportunities for improvement.
• Engage with stakeholders through interviews and workshops to understand business requirements.
• Produce and maintain process maps, workflows, SOPs and operational guidance.
• Support the design and implementation of improved business processes.
• Identify gaps, duplication, risks and opportunities to improve consistency and efficiency.
• Support business change, UAT and implementation activities.
• Maintain controlled documentation, action logs and process records.
• Monitor process adoption and recommend further improvements.

Skills

Business Analysis

Process Mapping

Requirements Gathering

Stakeholder Engagement

Analytical Thinking

Organisation

Independent Working

Tools

CRM systems

ERP systems

Job description

We are working with a purpose-driven organisation within the housing sector, committed to providing safe and stable accommodation and support to individuals facing challenging circumstances. The organisation is based in Luton and investing in operational excellence and business process improvement, with a focus on delivering better services, stronger partnerships and more efficient ways of working.

We are seeking an experienced Business Analyst to review, improve and embed operational processes across the organisation. Working initially alongside the Business Process Improvement Manager, you will focus on process mapping, requirements gathering, developing SOPs and identifying opportunities to improve efficiency and consistency.

Key Responsibilities

• Review and analyse existing operational processes, identifying inefficiencies and opportunities for improvement.
• Engage with stakeholders through interviews and workshops to understand business requirements.
• Produce and maintain process maps, workflows, SOPs and operational guidance.
• Support the design and implementation of improved business processes.
• Identify gaps, duplication, risks and opportunities to improve consistency and efficiency.
• Support business change, User Acceptance Testing (UAT) and implementation activities.
• Maintain controlled documentation, action logs and process records.
• Monitor process adoption and recommend further improvements.

About You

• Proven experience in a Business Analyst, Business Process Improvement or Operational Analysis role.
• Strong experience in process mapping, requirements gathering and SOP development.
• Experience supporting operational change and continuous improvement initiatives.
• Excellent stakeholder engagement and communication skills.
• Strong analytical, organisational and problem-solving abilities.
• Confident working independently and managing multiple priorities.
• Housing, supported housing or social housing experience would be advantageous.
• Familiarity with CRM, ERP or housing management systems would be beneficial.

We are looking for someone proactive, structured and commercially aware, who can challenge existing processes constructively and translate business needs into practical improvements. You must also have the ability to develop into a standalone Business Analyst function.

What's on Offer?

• Permanent opportunity with a salary of £45,000-£50,000, depending on experience.
• hybrid working, 1-2 days from home per week.
• Opportunity to shape and develop the organisation's business analysis function.
• Autonomy and responsibility as the role develops.
• The opportunity to contribute to a purpose-driven organisation within the housing sector.