Housing Process & Change Analyst

The Housing Network; Luton; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

23 Days Annual Leave

Simplyhealth Package

Blue Light Card

Cycle to Work Scheme

Employee Referral Scheme

Job summary

The Housing Network in the United Kingdom is seeking a Business Analyst to support our growth and drive process improvements across operations at our Luton head office. You will map as-is and to-be processes, document requirements, and help implement solutions that enhance efficiency and service delivery.

Role focuses on stakeholder engagement, requirements gathering and creating SOPs, user guides and training materials to enable adoption of new systems and processes.

Qualifications

• Experience in a Business Analyst, process improvement or operational analysis role.
• Experience gathering requirements via interviews and workshops.
• Experience producing process maps, SOPs or user guidance.
• Experience supporting change implementation, testing or system improvement.
• Strong analytical, written and organisational capability.

Responsibilities

• Lead process reviews through stakeholder interviews, workshops and analysis to identify opportunities for improvement and efficiency.
• Map and document current and future business processes, highlighting risks, gaps and areas for simplification.
• Gather, analyse and document business requirements, translating operational needs into clear solutions and recommendations.
• Develop and maintain process documentation, standard operating procedures (SOPs), user guides and knowledge resources.
• Coordinate and facilitate user acceptance testing (UAT), ensuring solutions meet business requirements and quality standards.
• Support adoption of new processes and systems through training, communications, user support and continuous improvement activities

Skills

Stakeholder interviews

Workshops

Process mapping

SOPs documentation

Tools

CRM systems

ERP systems

Job description

The Housing Network in the United Kingdom is seeking a Business Analyst to support our growth and drive process improvements across operations at our Luton head office. You will map as-is and to-be processes, document requirements, and help implement solutions that enhance efficiency and service delivery.

Role focuses on stakeholder engagement, requirements gathering and creating SOPs, user guides and training materials to enable adoption of new systems and processes.