Impact-Driven Business Analyst for Housing & Community Growth

People First; Luton; Hybrid; GBP 30,000 - 43,000; Full time

Benefits offered by this job

23 Days of Annual Leave

Blue Light Card

Cycle to Work Scheme

Employee Referral Scheme

Job summary

The Housing Network in Luton is seeking a proactive Business Analyst to strengthen our mission of Better Accommodation, Better Support and Better Partnerships. This role combines process improvement with stakeholder collaboration to deliver practical, scalable changes in housing operations.

You will lead interviews and workshops, map and document current and future processes, and craft clear requirements, SOPs and knowledge resources.

Qualifications

• Experience in a Business Analyst, process improvement, change or operational analysis role.
• Experience gathering and documenting requirements through interviews and workshops.
• Experience producing process maps, workflows, SOPs or user guidance.
• Experience supporting change implementation, testing or system improvement.
• Strong analytical, written and organisational capability.
• Social, supported or wider housing-sector experience (Desirable).
• Experience with housing management, CRM, ERP or other operational systems (Desirable).

Responsibilities

• Lead process reviews through stakeholder interviews, workshops and analysis to identify opportunities for improvement and efficiency.
• Map and document current and future business processes, highlighting risks, gaps and areas for simplification.
• Gather, analyse and document business requirements, translating operational needs into clear solutions and recommendations.
• Develop and maintain process documentation, SOPs, user guides and knowledge resources.
• Support system and process change projects, including impact assessments, business cases and implementation planning.
• Coordinate and facilitate user acceptance testing (UAT), ensuring solutions meet business requirements and quality standards.
• Support adoption of new processes and systems through training, communications, user support and continuous improvement activities.

Skills

Curious, structured approach

Attention to detail

Facilitate discussions

Practical problem solving

Manage multiple workstreams

Tools

CRM

ERP

Job description

The Housing Network in Luton is seeking a proactive Business Analyst to strengthen our mission of Better Accommodation, Better Support and Better Partnerships. This role combines process improvement with stakeholder collaboration to deliver practical, scalable changes in housing operations.

You will lead interviews and workshops, map and document current and future processes, and craft clear requirements, SOPs and knowledge resources.