IT Business Analyst

Wates; London Borough of Islington; On-site; GBP 55,000 - 75,000; Full time

Job summary

Wates is seeking a commercially aware and technically curious Business Analyst to join our growing team in London. You’ll work at the heart of business change, collaborating with stakeholders, architects, technical teams, and suppliers to deliver IT solutions that improve efficiency and customer experience.

This role involves driving major technology initiatives, including workforce management, scheduling, systems integration, and digital transformation projects, with opportunities to shape BA

Qualifications

• Experience delivering IT and business change projects.
• Strong stakeholder management and facilitation skills.
• Ability to translate technical concepts for non-technical audiences.
• Knowledge of APIs, data flows, and SaaS/cloud solutions.

Responsibilities

• Engage with stakeholders to understand problems and opportunities.
• Elicit, analyse, and document requirements.
• Translate needs into technical specs, user stories, and acceptance criteria.
• Map processes, systems, data flows, and integrations.
• Define API, reporting, data migration, and integration requirements.
• Facilitate workshops and build cross-functional relationships.
• Support testing, UAT, implementation, and service transition.
• Collaborate with IT teams and suppliers to deliver solutions.
• Drive continuous improvement of BA practices.
• Work on impactful projects improving customer and frontline services.

Skills

Stakeholder management

Requirements elicitation

Process mapping

Analytical thinking

Communication skills

Delivery-focused

Tools

Azure DevOps

Jira

Power Platform

Microsoft 365

Job description

We're looking for a commercially aware and technically curious Business Analyst to join our growing team. You’ll work at the heart of business change, collaborating with operational stakeholders, architects, technical teams, and third-party suppliers to deliver solutions that drive efficiency, improve customer experience, and support long-term growth across our property services operations.

This is an exciting opportunity to play a key role in major technology initiatives, including workforce management, scheduling, systems integration, and digital transformation projects.

What You’ll Be Doing

• Engage with stakeholders to understand business problems, objectives, and opportunities for improvement.
• Elicit, analyse, and document functional and non-functional requirements.
• Translate business needs into clear technical specifications, user stories, and acceptance criteria.
• Map business processes, systems, integrations, and data flows to support solution design.
• Define API, interface, reporting, data migration, and integration requirements.
• Facilitate workshops and build effective relationships across business and technical teams.
• Support solution design, testing, UAT, implementation, and transition into service.
• Work closely with internal IT teams and external suppliers to ensure successful delivery of technology solutions.
• Contribute to continuous improvement of business analysis practices and standards., Be part of a forward-thinking organisation investing heavily in technology and operational excellence.
• Work on impactful projects that improve services for customers and frontline teams.
• Collaborate with talented stakeholders across the business and technology functions.
• Proven experience as a Business Analyst or Technical Business Analyst delivering IT and business change projects.
• Strong understanding of systems integration, APIs, data flows, SaaS platforms, and cloud-based solutions.
• Experience working across the full project lifecycle, from requirements gathering through to implementation.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to translate technical concepts into language that non-technical audiences can understand.
• Experience developing business cases, requirements documentation, and process maps.
• A proactive and delivery-focused approach with strong analytical skills.

Desirable Experience

• Experience within Property Services, Social Housing, Housing Maintenance, Facilities Management, or a similar operational environment.
• Experience working with ERP, Workforce Management, Scheduling, or Mobile Workforce solutions.
• Knowledge of Microsoft Azure, Power Platform, and Microsoft 365 technologies.
• Experience working within Agile delivery environments using Azure DevOps or Jira.
• Understanding of data mapping, migration, SQL, and reporting requirements.
• BCS, IIBA, or relevant Business Analysis qualifications.

If you’re passionate about delivering technology solutions that solve real business challenges and want to play a key role in shaping the future of Property Services, we’d love to hear from you.