Business Analyst

People First; Luton; Hybrid; GBP 30,000 - 43,000; Full time

Benefits offered by this job

23 Days of Annual Leave

Blue Light Card

Cycle to Work Scheme

Employee Referral Scheme

Job summary

The Housing Network in Luton is seeking a proactive Business Analyst to strengthen our mission of Better Accommodation, Better Support and Better Partnerships. This role combines process improvement with stakeholder collaboration to deliver practical, scalable changes in housing operations.

You will lead interviews and workshops, map and document current and future processes, and craft clear requirements, SOPs and knowledge resources.

Qualifications

• Experience in a Business Analyst, process improvement, change or operational analysis role.
• Experience gathering and documenting requirements through interviews and workshops.
• Experience producing process maps, workflows, SOPs or user guidance.
• Experience supporting change implementation, testing or system improvement.
• Strong analytical, written and organisational capability.
• Social, supported or wider housing-sector experience (Desirable).
• Experience with housing management, CRM, ERP or other operational systems (Desirable).

Responsibilities

• Lead process reviews through stakeholder interviews, workshops and analysis to identify opportunities for improvement and efficiency.
• Map and document current and future business processes, highlighting risks, gaps and areas for simplification.
• Gather, analyse and document business requirements, translating operational needs into clear solutions and recommendations.
• Develop and maintain process documentation, SOPs, user guides and knowledge resources.
• Support system and process change projects, including impact assessments, business cases and implementation planning.
• Coordinate and facilitate user acceptance testing (UAT), ensuring solutions meet business requirements and quality standards.
• Support adoption of new processes and systems through training, communications, user support and continuous improvement activities.

Skills

Curious, structured approach

Attention to detail

Facilitate discussions

Practical problem solving

Manage multiple workstreams

Tools

CRM

ERP

Job description

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we’ve learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Business Analyst

Location: Luton, Head Office

Working Hours: Monday - Friday, 09:00 - 17:30

What you will be doing:

• Lead process reviews through stakeholder interviews, workshops and analysis to identify opportunities for improvement and efficiency.
• Map and document current and future business processes, highlighting risks, gaps and areas for simplification.
• Gather, analyse and document business requirements, translating operational needs into clear solutions and recommendations.
• Develop and maintain process documentation, standard operating procedures (SOPs), user guides and knowledge resources.
• Support system and process change projects, including impact assessments, business cases and implementation planning.
• Coordinate and facilitate user acceptance testing (UAT), ensuring solutions meet business requirements and quality standards.
• Support adoption of new processes and systems through training, communications, user support and continuous improvement activities

Who we are looking for:

• Experience in a Business Analyst, process improvement, change or operational analysis role
• Experience gathering and documenting requirements through interviews and workshops
• Experience producing process maps, workflows, SOPs or user guidance
• Experience supporting change implementation, testing or system improvement
• Strong analytical, written and organisational capability
• Social, supported or wider housing-sector experience (Desirable)
• Experience with housing management, CRM, ERP or other operational systems (Desirable)

Skillset:

• Curious, structured and evidence-led approach
• Strong attention to detail and document control
• Ability to facilitate discussions and challenge constructively
• Practical problem solving and sound judgement
• Ability to manage several workstreams while maintaining quality

What you’ll receive:

• 23 Days of Annual Leave
• Blue Light Card
• Cycle to Work Scheme
• Employee Referral Scheme

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29.These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.
The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.
We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of “expertise by experience” and providing More than a Voice for our residents.
All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

The Housing Network is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK to be considered.

We do not use AI to make hiring decisions. All screening, shortlisting and selection decisions are made by our recruitment team and hiring managers.

JD - Business Analyst .pdf

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259 Capability GreenLutonBedfordshireLU1 3LUUnited Kingdom