Business Analyst

Daisy Communications; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days holiday + BH

Birthday day off

Referral bonus

Professional development

Eye care vouchers

Virgin Media/O2 deals

Retail discounts

Job summary

Daisy Communications, the UK’s leading telecoms group, is seeking a Business Analyst to join the O2 Business rebrand initiative. You will gather and document business requirements, translate them into functional specs, and work with stakeholders and developers to ensure delivery that meets objectives around reliability and speed.

We expect strong experience in telecoms processes, agile delivery, and clear documentation.

Qualifications

• Experience as a Business Analyst or in a similar role.
• Strong understanding of business processes and telecoms technologies.
• Proficiency in requirements gathering, analysis and documentation.
• Experience with Agile and Scrum methodologies and SDLC.

Responsibilities

• Collaborate with stakeholders to gather, analyse, and document business requirements.
• Translate business needs into functional specifications for the development team.
• Ensure requirements align with business objectives and user needs.
• Document requirements clearly for stakeholders and developers.
• Create User Stories and Epics to outline work for UAT validation.
• Build flow diagrams or wireframes as required.
• Identify options for solving business challenges with stakeholders and teams.
• Provide documentation to progress the agreed solution.
• Support third parties and development teams through delivery.

Skills

Business analysis

Agile methodologies

Requirements gathering

Analytical thinking

Tools

JIRA

Confluence

Job description

Location Bournemouth, Reading, Cheadle, Sheffield, Nelson, Battersea, Birmingham

This is a Permanent , Full Time vacancy.

The Vacancy

Exciting news from us at Daisy: we’re re-branding to O2 Business!

Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.

We’re incredibly excited about this next step in our journey and you could be on that journey too.

Business Analyst

Job Title: Business Analyst
Salary: DoE
Location: Any major O2 Business office
Hours of work: Monday to Friday 8:30/9:00 – 5:00/5:30 (37.5 hours)

What You'll Be Doing

• Collaborate with stakeholders to gather, analyse, and document business requirements, and gain clarification on what stakeholders want to accomplish, questioning to the level of detail required to uncover the full picture and any potential impacts that may not have been previously considered.
• Translate business needs into functional specifications for the development team.
• Ensure that requirements are aligned with business objectives and user needs.
• Document requirements clearly and concisely so they can be easily understood by stakeholders and anyone else involved, providing information on what is needed to achieve the desired business outcome.
• Create User Stories and/or Epics (as applicable), structured as “as a [role], I want to [action], so that I can [outcome]”, to outline the work required to meet business requirements and support validation during User Acceptance Testing (UAT).
• Build flow and process diagrams and/or wireframes where required.
• Identify options for solving business challenges, working with business stakeholders, third parties and internal development teams to facilitate decisions on the best solution.
• Provide documentation to enable third parties or developers to progress with the agreed solution.
• Support third parties and development teams in the technical refinement of solutions, remaining available throughout the delivery process to answer questions and ensure the final solution meets the intended outcome.

What We’re Looking For

• Demonstrable experience as a Business Analyst or in a similar role where equivalent skills have been demonstrated.
• Strong understanding of business processes and telecoms technologies and systems.
• Proficiency in requirements gathering, analysis and documentation.
• Experience working with Agile and Scrum methodologies, with understanding of the Software Delivery Lifecycle, DevOps, and cross‑functional squad/team environments.
• Familiarity with tools such as JIRA, Confluence or similar project management and documentation tools.
• Excellent analytical and problem-solving skills.
• Ability to translate complex business requirements into technical specifications.

What’s in it for you

• 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
• An extra day off on your birthday or if you're getting married
• £500 referral bonus – bring great people, get rewarded!
• Professional development – training and support to help you grow
• Eye care vouchers and discounted Medicash membership for healthcare savings
• Exclusive Virgin media and O2 deals for you and your family/friends
• Exclusive discounts and savings at over 1,200 retailers

At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As a Business Analyst this is your chance to make a real impact.

The Company

We’re Daisy, the largest independent telecoms company in the UK.

We employ over 1,500 people spread across 9 locations throughout the UK, and we serve over 175,000 customers.

Our mission is Keep Britain Working, which we do by working with all of the major networks and suppliers, allowing us to provide the best systems at the best rates to meet their needs.

Why work with Daisy?

We’re proud of how frequently we appear in employee rated lists such as Best Companies, which reflects our ongoing commitment to creating a workplace which in which our team learn, develop, and progress.

Across all our offices, you’ll see the Daisy culture in action; inclusive, supportive and encouraging, which helps us work together to Keep Britain Working.

Daisy Communications Limited
Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR. Registered in England.
Registered Number: 04145329
Daisy Communications Ltd is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 718842