Business Capabilities Lead

Daisy Communications; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday day off

£500 referral bonus

Professional development

Eye care vouchers

Exclusive Virgin media and O2 deals

Retail discounts

Job summary

Daisy Communications is seeking a Business Capabilities Lead to shape, prioritise, and govern business demand across the O2 Business portfolio. You will lead a team of Capability Product Owners and drive standardised ways of working and benefits realisation, ensuring initiatives align with strategy and deliver measurable value.

You will collaborate with delivery teams and senior stakeholders to optimise end-to-end processes and prioritise high-value opportunities, contributing to continued

Qualifications

• Experience in Telecommunications, IT services or a large enterprise environment.
• Proven experience leading Product Owners.
• Strong experience shaping business demand, prioritisation frameworks, roadmaps, and business cases.
• Demonstrable experience driving business value, benefits realisation, and outcome-focused delivery.
• Strong understanding of end-to-end business processes across customer, operational, and commercial functions.
• Excellent stakeholder management and influencing skills, with senior stakeholders.

Responsibilities

• Lead and develop the Capability Product Owner community, providing direction, coaching, mentoring, and support.
• Act as the primary front door for business demand, ensuring requests are captured, assessed, prioritised, and aligned to strategic objectives.
• Own the business capability roadmap and prioritisation process, ensuring initiatives are aligned to business strategy and deliver measurable business value.
• Lead the review and optimisation of end-to-end business capabilities and processes, driving simplification and standardisation.
• Drive value-based prioritisation, focusing on highest-value opportunities.
• Establish consistent governance, standards and best practices across capability ownership and business analysis.
• Ensure Capability Product Owners work with delivery teams to translate needs into solutions.
• Manage cross-capability dependencies and prioritisation decisions.

Skills

Telecommunications industry experience

Product Owner leadership

Business demand shaping

Roadmaps & business cases

Stakeholder management

Delivery collaboration

Value realisation

Job description

Location Bournemouth, Reading, Cheadle, Sheffield, Nelson, Battersea, Birmingham

This is a Permanent , Full Time vacancy.

The Vacancy

Exciting news from us at Daisy: we’re re-branding to O2 Business!

Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.

We’re incredibly excited about this next step in our journey and you could be on that journey too.

We’re looking for a Business Capabilities Lead to shape, prioritise, and govern business demand, ensuring initiatives are aligned to strategic objectives and deliver measurable business value. You will lead a team of Capability Product Owners, the role drives consistent ways of working, process simplification, and benefits realisation across the business systems portfolio.

Job Title: Business Capabilities Lead
Salary: DoE
Location: Any major O2 Business office
Hours of work: Monday to Friday 8:30/9:00 – 5:00/5:30

What You'll Be Doing

As a Business Capabilities Lead, you will:

• Lead and develop the Capability Product Owner community, providing direction, coaching, mentoring, and support.
• Act as the primary front door for business demand, ensuring requests are captured, assessed, prioritised, and aligned to strategic objectives.
• Own the business capability roadmap and prioritisation process, ensuring initiatives are aligned to business strategy and deliver measurable business value.
• Lead the review and optimisation of end-to-end business capabilities and processes, challenging existing ways of working, driving simplification, standardisation, and adoption of best practice, and ensuring technology investments deliver measurable business value and benefits rather than replicating legacy processes, organisational complexity, or system constraints.
• Drive value-based prioritisation, ensuring investment and delivery effort is focused on the highest-value opportunities.
• Establish and maintain consistent ways of working, governance, standards, and best practices across capability ownership and business analysis.
• Ensure Capability Product Owners work effectively with technical delivery teams to translate business needs into deliverable solutions.
• Manage cross-capability dependencies, conflicts, and prioritisation decisions to optimise business outcomes across the organisation.

What We’re Looking For

• Experience within Telecommunications, IT Services, or another large, complex enterprise environment.
• Proven experience leading Product Owners.
• Strong experience shaping business demand, prioritisation frameworks, roadmaps, and business cases.
• Demonstrable experience driving business value, benefits realisation, and outcome-focused delivery.
• Strong understanding of end-to-end business processes across customer, operational, and commercial functions.
• Excellent stakeholder management and influencing skills, with experience engaging senior business and technology stakeholders.
• Experience working with internal delivery teams and third-party suppliers to deliver business change and transformation.

What’s in it for you

Our ethos is simple:the more you put in, the more you get out.

What we Offer:

25 days holiday+ bank holidays, with an extra day for each year of service (up to 30 days!)
An extra day off on your birthday or if you're getting married
£500 referral bonus– bring great people, get rewarded!
Professional development– training and support to help you grow
Eye care vouchersand discounted Medicash membership for healthcare savings
Exclusive Virgin media and O2 deals for you and your family/friends
Exclusive discounts and savings at over 1,200 retailers

The Company

We’re Daisy, the largest independent telecoms company in the UK.

We employ over 1,500 people spread across 9 locations throughout the UK, and we serve over 175,000 customers.

Our mission is Keep Britain Working, which we do by working with all of the major networks and suppliers, allowing us to provide the best systems at the best rates to meet their needs.

Why work with Daisy?

We’re proud of how frequently we appear in employee rated lists such as Best Companies, which reflects our ongoing commitment to creating a workplace which in which our team learn, develop, and progress.

Across all our offices, you’ll see the Daisy culture in action; inclusive, supportive and encouraging, which helps us work together to Keep Britain Working.

Daisy Communications Limited
Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR. Registered in England.
Registered Number: 04145329
Daisy Communications Ltd is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 718842