Market Researcher

Daisy Group™; Bournemouth; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

24 days holiday

Referral bonus

Professional development

Eye care vouchers

Discounted Gym Membership

Virgin Media & O2 deals

Incentive schemes

Job summary

Daisy Group is rebranding to O2 Business and seeks a Market Researcher in Bournemouth to conduct scripted calls, research information, and record data accurately as part of our customer insight work.

In this role you will meet quality, productivity and performance targets, maintain professionalism at all times, and contribute to a collaborative team environment with clear expectations and ongoing development opportunities.

Qualifications

• Preferable experience on the phones.
• Use of scripts and objections
• Attention to detail
• Self-motivated
• Strong oral and written communication skills

Responsibilities

• Consistently achieve quality targets set within the role through following scripts and objections, effectively researching and accurately recording information (research and call quality).
• Consistently achieve productivity targets set within the role through self-motivation and effective time management.
• Consistently achieve performance targets set within the role through training, communication with management and regular review of stats.
• Maintain a professional and responsible outlook whilst in the workplace through your conduct and behaviours.

Skills

Phone experience

Script adherence

Attention to detail

Self-motivated

Oral & written communication

Job description

Exciting news from us at Daisy: we’re re-branding to O2 Business! Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand! As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed. We’re incredibly excited about this next step in our journey and you could be on that journey too.

Job Title: Market Researcher

Salary: £25,000

Location: Bournemouth

Hours of work: 08:30/09:00 - 17:00/17:30 (37.5 hours)

What You’ll Be Doing

• Consistently achieve quality targets set within the role through following scripts and objections, effectively researching and accurately recording information (research and call quality).
• Consistently achieve productivity targets set within the role through self-motivation and effective time management.
• Consistently achieve performance targets set within the role through training, communication with management and regular review of stats.
• Maintain a professional and responsible outlook whilst in the workplace through your conduct and behaviours.

What We’re Looking For

• Preferable experience on the phones.
• Use of scripts and objections
• Attention to detail
• Self-motivated
• Strong oral and written communication skills

What’s In It For You

Our ethos is simple: the more you put in, the more you get out.

What We Offer

24 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)

Referral bonus - bring great people, get rewarded!

Professional development - training and support to help you grow

Eye care vouchers and Discounted Gym Membership

Exclusive Virgin media and O2 deals for you and your family/friends

Variety of Incentive schemes depending on role

At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As a Market Researcher, this is your chance to make a real impact.