Business Administrator

Home Instead Senior Care; Newtownards; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home care provider in Northern Ireland is seeking a Business Administrator. This role involves being the first point of contact for clients and Care Professionals, handling recruitment, scheduling, and onboarding tasks. The ideal candidate will possess friendly customer service skills, organisational abilities, and experience in office administration. This position is pivotal in ensuring quality care and supporting business operations. Applicants with a passion for caring are encouraged to apply.

Qualifications

• Warm and friendly customer service skills essential.
• Proven experience in office administration required.
• Strong organisational skills with multitasking ability.

Responsibilities

• Act as the first point of contact for clients and Care Professionals.
• Assist in recruitment, scheduling, and onboarding new clients.
• Organise team meetings and maintain smooth business operations.

Skills

Customer service skills

Organisational skills

Communication skills

Multitasking

Attention to detail

Tools

MS Office

Google Docs

Job description

Company Description Home Instead is the leading home care provider in the UK. We focus on providing the type of care we’d want our own family members to have – minimum one-hour visits, clients carefully matched with an appropriate Care Professionals and excellent flexibility in the timetable offered. We support our clients with a wide range of services which help them to stay living independently at home – home help, shopping, meal preparation, companionship and dementia support, personal care.

Our office was established in Saintfield in 2015, followed by Newtownards in 2023. Our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This Business Administrator role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

The Business Administrator sit at front of house, and is the first point of contact for clients, Care Professionals and other visitors to the office. The role is also the first point of contact via phone and email for new and existing clients and Care Professionals. More than an administrator, the best person for the job is a solution-provider and problem solver. As well as having excellent customer service skills and demonstrated levels of productivity, our new Business Administrator will be happy to participate in aspects of recruitment, scheduling, new client onboarding, team meeting organisation, and other functions which keep our business running smoothly.

Qualifications

Essential skills and experience:

• A people person with warm and friendly customer service skills.
• Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems.
• Proven experience in office administration within a busy office environment.
• Strong organisational skills with the ability to multitask.
• Self-motivated and able to work flexibly.
• Excellent written and verbal communication skills.
• Keen eye for detail and the ability to work accurately under pressure.
• Strong team player with the confidence to work alone.

Desirable skills and experience (any one of these is a benefit):

• Knowledge / experience of the care industry
• Experience of managing sales enquiries / CRM pipeline
• Recruitment / HR experience

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to Access NI check.