Business Administrator

TN United Kingdom; Basildon; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading local authority in the UK seeks a Business Administrator for a residential team supporting adults with disabilities. The role involves administrative support, financial management, and effective communication with service users and families. Join a dynamic team committed to quality care and innovation.

Benefits

Flexible working arrangements

Support for unpaid carers

Qualifications

• Experience supporting business functions within social care.
• Willingness to achieve RQF Level 3 within 24 months.

Responsibilities

• Providing effective administrative support to maintain smooth operation.
• Managing the reception area efficiently and prioritizing calls.
• Updating relevant systems for accuracy and training new staff.

Skills

Communication

Data Management

Education

RQF Level 3 (A level)

Job description

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This role is to work in a short break Residential team, supporting adults with learning and physical disabilities within Longwood. The administrator plays a crucial role, liaising with families, carers, and other professionals, coordinating booking of nights, requesting transport to ensure smooth running of the home, as well as managing the front office and reception.

The Business Administrator at Longwood ensures that all admin related to the home is updated in line with monthly deadlines. This includes ordering goods, preparing monthly budget reports, occupancy bed returns, updating training records, etc.

The person in this role should have an understanding of working with adults with learning disabilities and be able to interact with service users in a respectful, dignified, and friendly manner.

The Opportunity

ECC Adult Social Care is moving towards a transformational shift from long-term care support to a model based on prevention, early intervention, enablement, and safeguarding. This aims to help people, their families, and carers access information and tools to live healthily and independently, responding proactively to growing service demand within financial constraints.

The Business Administrator will provide clerical, administrative, and financial support to residential services, ensuring effective financial management and health and safety monitoring. The role also involves maximizing the use of systems for good data collection.

Accountabilities

1. Providing effective administrative support to maintain the smooth operation of the residential home, meeting deadlines.
2. Providing statistical information for management reports on staff and service user data to ensure accurate financial charging.
3. Ensuring all financial procedures, including Amenity Accounts, are followed for safe handling of monies.
4. Regularly updating relevant systems for accuracy and training new staff on office processes.
5. Dealing appropriately with members of the public, service users, and their carers, handling complaints effectively.
6. Managing the reception area efficiently, prioritizing calls, and providing good service to visitors.
7. Collaborating with the team, sharing health and safety knowledge, and addressing service user issues promptly.

The Experience You Will Bring

• Educated to RQF Level 3 (A level) or equivalent by experience, with a willingness to achieve the award within 24 months.
• Evidence of self-development in a professional area.
• Experience supporting business functions, translating data, and dealing with external inquiries within social care.
• Strong communication skills and ability to engage with diverse individuals, including challenging family situations.

Why Essex?

As a large and dynamic UK local authority, Essex offers a stimulating environment. Covering over 1,420 square miles and serving 1.8 million residents, Essex is committed to transformational change and delivering quality at lower costs. Recognized for productivity, Essex values everyone and offers flexible working options and a focus on innovation.

In February 2025, Greater Essex was accepted onto the Government's devolution priority programme, aiming to establish a Mayoral Combined County Authority by May 2026. More information is available on our careers site.

Essex County Council is proud to be a Disability Confident Leader, committed to interviewing disabled applicants and veterans or care leavers who meet minimum requirements. Reasonable adjustments can be arranged upon request.

Once employed, you'll enjoy benefits including support for unpaid carers and flexible working arrangements. We uphold integrity and ethics, adhering to the Nolan principles, to maintain a respectful workplace.

Roles requiring a DBS check will necessitate registration with the DBS update service, which is an annual subscription at your expense. For details, visit https://www.gov.uk/dbs-update-service.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and expect all employees and volunteers to share this commitment.

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For queries or further information, please email [emailprotected]