Business Administrator

TN United Kingdom; Cranleigh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading care provider is seeking a Business Administrator to support the care team in Cranleigh. The role involves assisting with daily operations, managing resident interactions, and handling HR processes. Ideal candidates will have strong interpersonal and organisational skills, and a genuine interest in care. Excellent benefits and a supportive team await you.

Benefits

Simply Health

Early Pay

Discounts on retailers

Tastecard discount

Free criminal record checks

Pension Scheme

Cycle to work scheme

Training support

Employee Assistance Programme

Discounted gym membership

Qualifications

• Experience in a care environment is essential.
• Good computer knowledge required.
• Ability to manage pressure and prioritise tasks.

Responsibilities

• Assist Care Manager in daily operations.
• Handle enquiries from residents and agencies.
• Manage recruitment processes and HR tasks.

Skills

Interpersonal Skills

Organisational Skills

Communication

Tools

Word

Excel

Email

Job description

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Please note this role is not eligible for sponsorship and we can only consider applications from candidates with valid right to work in the UK.

If you are an experienced Administrator with great communication skills, have a bubbly personality, emanate warmth and professionalism, and want to work with a great team, then this role will definitely be of interest to you.

As a Business Administrator, you will be part of the care team and, as such, will have some contact with residents, family members, and other visitors. Therefore, maintaining a friendly and professional manner whilst interacting with them is a must.

It is essential that confidentiality regarding residents, the Home, and staff is always observed both in and out of the working environment.

Responsibilities:

1. To work closely with Care Manager, assisting in any matters arising, maintaining continuity in day-to-day running in Manager's absence, and ensuring the Manager is aware of all relevant information.
2. Deal effectively with all enquiries by residents, Head Office, Social Services, Regulators, sales representatives, and any other outside agencies.
3. Issue Offer of Acceptance letter and contract to new residents/families and attach to system.
4. Complete the Residents’ Monthly Audit accurately and within the timeframe given to ensure the correct billing is produced.
5. Ensure that all payments received are recorded appropriately and information communicated to Head Office staff.
6. Assist with the care and safekeeping of residents' personal property and property belonging to the Home.
7. Responsible for maintaining the Home’s Petty Cash, along with the Home Manager.
8. Record all purchases on the company credit card, upon receipt of statement, collate all receipts along with authorizations, and return to Head Office within the specified timeframe.
9. Type out any letters, etc., at the request of the Care Manager.
10. Assist in dealing with any relatives/residents/staff complaints and seek the assistance of the Care Manager.
11. Assist in end-to-end recruitment processes.
12. Help with the induction of new starters, ensuring they are welcomed into the team. Inform the People Champions of any offers made/new starters.
13. Assist in HR processes like absence reports, update records related to sickness, absence, holidays, ensure disclosure and right to work information is kept up to date, and assist in rolling out document updates.
14. Work accurately to deadlines set for daily, weekly, and monthly tasks and reports within the home and for Head Office.
15. Maintain good housekeeping of all systems, ensuring current status at all times (E-Learning, DBS, Careblox, and Income Processing).
16. Archive relevant documentation in line with company policy and procedures.

Knowledge and experience required:

1. Exceptional interpersonal skills
2. Good computer knowledge, specifically use of Word, Excel, and email.
3. Good organisational skills and ability to manage time and workload effectively in a fast-paced environment.
4. General knowledge of payroll and financial processes.
5. Ability to manage pressure, prioritise tasks, and communicate effectively at all levels.
6. Genuine interest in working in a care environment.

Working with us will result in some excellent rewards & benefits including:

• Simply Health – company funded, providing cashback for prescriptions, optical, and dental costs, 24/7 virtual GP access, plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality, etc.
• An exclusive discount on Tastecard - dine out with up to 50% off the total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Discounted gym membership

If this role sounds like the right fit for you and you would like to work for a forward-thinking employer, apply now to send your details to our Talent team!

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage.