Business Administration Apprentice

WORCESTERSHIRE COUNTY COUNCIL; Worcester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A Local Government Authority in Worcestershire is seeking two Business Admins to support the Skills and Employability team. The role involves providing essential administration and customer service, with responsibilities including managing enquiries, supporting meetings, and utilizing IT systems for reporting. The position offers valuable practical experience and a pathway for career development within business administration. Ideal candidates are motivated, organized, and eager to learn, with strong communication skills and a customer-centric approach.

Benefits

26 days paid holiday

Local Government Pension Scheme

Shop discounts via MyLifestyle benefits

24/7 Employee Assistance Programme

Qualifications

• Strong written and verbal communication skills are essential.
• Demonstrated ability to manage time and prioritize effectively.
• Experience with IT systems for reporting and data analysis.

Responsibilities

• Support administrative tasks with sensitivity and confidentiality.
• Provide excellent customer service and handle enquiries.
• Organize meetings, activities, and events effectively.

Skills

IT skills

Communication skills

Customer care skills

Organisational skills

Problem solving skills

Team working

Analytical skills

Education

GCSE in English (Literature/Language) grade 4 - 9 (C - A)

GCSE in Mathematics grade 4 - 9 (C - A)

Tools

MS Office

Job description

Two Business Admins will support the Skills and Employability team and Learning Services Team by providing high-quality administration and customer service. This role is key to the smooth and efficient running of the service and offers the opportunity to develop practical business administration skills in a professional working environment.

Responsibilities

• Undertake a wide range of administrative duties with sensitivity and confidentiality
• Handle enquiries coming into the service, signposting where appropriate
• Provide excellent customer service, including liaising with members of the public
• Support the organisation of meetings, activities, and events
• Use spreadsheets, databases, and service-specific software to produce reports and statistics
• Assist with general financial and administrative tasks
• Work to clear objectives and deadlines, responding flexibly to changing priorities
• Communicate effectively with internal and external stakeholders
• Contribute to the continuous improvement of administrative support services
• Take responsibility for your own learning and development, completing all training required as part of the apprenticeship standard.

People Values

• Customer Focus - delivering high-quality services that meet customer needs
• Can Do Culture - being proactive, creative, and solution-focused
• Freedom within Boundaries - making constructive decisions that support responsive services

Why Join Us?

• Gain valuable workplace experience alongside a nationally recognised qualification
• Supportive team environment with on-the-job learning
• Opportunity to develop skills for a future career in business administration
• If you're motivated, organised, and ready to begin your career, we'd love to hear from you!

Qualifications

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
• You will be adaptable, reliable, and eager to learn, with a positive attitude and strong communication skills. This role is ideal for someone who enjoys working in a fast-paced environment and wants to develop practical business and administration skills.
• A passion for delivering excellent customer service
• Strong written and verbal communication skills
• Good organisational skills and attention to detail
• A proactive and "can do" approach to work
• Willingness to learn and develop new skills
• Ability to work independently as well as part of a team, GCSE in: English (Literature/Language) (grade 4 - 9 (C - A)) Mathematics (grade 4 - 9 (C - A)), Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

Benefits

• 26 days paid holiday, plus bank holidays, with up to 31 days after 5 years service.
• Local Government Pension Scheme
• Shop discounts via MyLifestyle benefits
• 24/7 Employee Assistance Programme