Business Acceptance Coordinator

Anglian Home Improvements; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A home improvement company in Norwich is seeking a proactive Business Acceptance Coordinator. This role is essential for ensuring that jobs proceed by resolving issues post-survey. Ideal candidates will possess strong commercial acumen, excellent communication skills, and ideally some experience in the home improvement or construction sector. Competitive salary and numerous employee perks available.

Benefits

Competitive salary

31 days holiday, increasing with service

Paid time off annually to volunteer

Comprehensive health & well-being benefits

Heavily discounted employee purchase scheme

Group perks on services and shopping

Career development opportunities

Qualifications

• 3+ years of experience in commercial or customer-facing roles.
• Proficiency in resolving queries and liaising with stakeholders.
• Experience in the home improvement or construction industry is desirable.

Responsibilities

• Review and resolve sales queries to proceed with jobs.
• Liaise with customers to agree on solutions for contract changes.
• Generate and track Variation of Contract (VOC) documents.
• Resolve finance-related issues and ensure pricing accuracy.
• Collaborate with stakeholders to enhance processes.

Skills

Strong business and commercial acumen

Excellent communication skills

Operational knowledge in home improvement

Proficiency in Microsoft Office

Results-driven mindset

Job description

About the Role

We are looking for a proactive and customer-focused Business Acceptance Coordinator to join our team. This role is pivotal in ensuring that jobs sold and surveyed can proceed smoothly by resolving technical, financial, or specification issues that arise after the initial survey. You will act as the key point of contact for both internal teams and customers, providing clear communication and effective solutions.

What You’ll Do

• Review and resolve sales queries where intervention is required to make jobs proceedable.
• Liaise with customers via phone and email to discuss contract changes agree on solutions.
• Generate and track Variation of Contract (VOC) documents, ensuring pricing aligns with company policies.
• Resolve finance-related issues, including changes to agreements or lapsed deals.
• Work collaboratively with stakeholders to improve processes and efficiencies.
• Identify opportunities for continuous improvement in cost, quality, and service.

What We’re Looking For

• Strong business and commercial acumen.
• Excellent communication skills with the ability to engage confidently with customers and stakeholders.
• Good product and operational knowledge (manufacturing, construction, or home improvement industry experience desirable).
• Proficiency in Microsoft Office applications.
• Results-driven and solution-oriented mindset.

Why Join Us?

• Competitive salary
• 31 days holiday, increasing with service, plus an additional paid day for your birthday!
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders
• Heavily discounted employee purchase scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.

Salary Sacrifice

• Salary Sacrifice benefits – enjoy benefits such as pension, cycle to work and our additional annual leave purchase scheme whilst potentially reducing your tax and National Insurance contributions!

Apply Today!

If you’re ready to take on a challenging and rewarding role, we’d love to hear from you.

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.