Breakfast Manager

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 35,000 - 43,000; Full time

Job summary

A leading global hotel brand based in London is seeking a Breakfast Manager to oversee the food and beverage service. The ideal candidate will have experience in a similar role and the ability to lead a team. Responsibilities include ensuring high service standards, managing customer interactions, and enhancing guest satisfaction. The role offers competitive pay, and a positive work environment among a fabulous team.

Benefits

Yearly Salary: £35,000 plus average service charge

Global travel program for team members

Uniforms

Meals whilst on duty

Qualifications

• Previous experience in organising food and beverage service.
• Experience in leading a team.
• Flexibility to respond quickly and positively to a range of work situations.
• A passion for developing others to be part of a winning team.
• Someone who loves an early start to the day.

Responsibilities

• Manage the food and beverage service to consistently meet high standards.
• Lead by example by being present on the floor throughout service.
• Control the flow of customers and interaction between front and back-of-house.
• Recognise and wow the guests.
• Handle all customer inquiries in an appropriate manner.
• Accurately manage all transactions during service.
• Work with the team to improve guest satisfaction.

Job description

Breakfast Manager

Job Number: HOT0C6BN

Work Location

Conrad London St. James Hotel, 22-28 Broadway, London SW1H 0BH

Overview

Conrad London St. James is one of Hilton’s three global luxury brands. The hotel offers exceptional service and is ranked in the top 5% of hotels in London and the top 10% worldwide.

Benefits

• Yearly Salary: £35,000 plus an expected average annual service charge between £7,500 – £8,000
• A global travel program for team members
• Uniforms
• Meals whilst on duty
• To be part of a fabulous team

What you will be doing

• Shifts generally start at 5:30am.
• Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards.
• Lead by example by being present on the floor throughout service.
• Effectively control the flow of customers and the interaction between the front and back-of-house throughout service.
• Look for opportunities to recognise and wow the guests.
• Handle all customer inquiries in an appropriate and professional manner.
• Accurately manage all transactions during service.
• Work with your team to continually improve guest satisfaction.

Qualifications

• Previous experience in organising food and beverage service.
• Experience in leading a team.
• Flexibility to respond quickly and positively to a range of work situations.
• A passion for developing others to be part of a winning team.
• Someone who loves an early start to the day.

Travel

• St James Park Tube Station – District & Circle Line – across the road.
• Westminster Tube Station – Jubilee Line (4 mins walk).