Breakdown & Dispatch Controller – Calm, Customer-Focused

Kelling Group Limited; Altofts; On-site; GBP 25,425 - 31,075; Full time

Benefits offered by this job

Company pension

Life insurance

Health and wellbeing programme

Employee and store discounts

Additional leave and sick pay

Free on-site parking

Job summary

Welfare Hire (part of the Kelling Group) in Altofts is seeking a Breakdown Controller to be the first point of contact for customer support. Your role involves dispatching engineers, guiding customers, and ensuring minimal downtime.

The ideal candidate will have strong communication skills, attention to detail, and a calm approach under pressure. Benefits include a competitive salary, company pension, health programme, and supportive team culture.

Qualifications

• Strong communication and problem‑solving skills.
• Excellent organisation and attention to detail.
• Experience in customer service is a bonus.

Responsibilities

• Take breakdown calls and find swift, effective solutions.
• Schedule jobs to ensure urgent tasks are prioritised and routes are efficient.
• Maintain accurate records in Syrinx.

Skills

Strong communication

Problem-solving

Excellent organisation

Attention to detail

Experience in customer service

Confidence with Microsoft Office

Job description

Welfare Hire (part of the Kelling Group) in Altofts is seeking a Breakdown Controller to be the first point of contact for customer support. Your role involves dispatching engineers, guiding customers, and ensuring minimal downtime.

The ideal candidate will have strong communication skills, attention to detail, and a calm approach under pressure. Benefits include a competitive salary, company pension, health programme, and supportive team culture.