24/7 Breakdown & Recovery Controller

TipTopJob; Widnes; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Online employee portal with discounts

Online training courses for all staff

Job summary

Hough Green Garage in Widnes is seeking dedicated Breakdown and Recovery Co-ordinators for our fast-paced 24-hour Control Centre. You will manage inbound and outbound calls, deploy recovery operators, and ensure jobs are completed efficiently and professionally.

This role requires calm, confident decision-making under time pressure, strong communication, and excellent organisational skills. Police vetting is required; training and ongoing support are provided.

Qualifications

• Strong communication skills (written and verbal).
• Ability to work under pressure and remain calm in urgent situations.
• Excellent problem-solving and decision-making abilities.
• Strong organisational skills and attention to detail.

Responsibilities

• Coordinate and deploy recovery resources efficiently across all active jobs
• Monitor job progress through to completion
• Manage driver workloads and map nearest available resources
• Answer and manage high-volume inbound and outbound calls
• Liaise with administrative staff and recovery teams
• Raise workload issues or operational concerns with management
• Provide training and support to colleagues as required
• Handle customer enquiries professionally in person and by phone
• Ensure accurate documentation and compliant handling of personal data (GDPR)
• Conduct property searches with integrity and confidentiality

Skills

Communication

Under pressure

Problem solving

Organization

Teamwork

Health & Safety

Attention to detail

Multi-tasking

Job description

Hough Green Garage in Widnes is seeking dedicated Breakdown and Recovery Co-ordinators for our fast-paced 24-hour Control Centre. You will manage inbound and outbound calls, deploy recovery operators, and ensure jobs are completed efficiently and professionally.

This role requires calm, confident decision-making under time pressure, strong communication, and excellent organisational skills. Police vetting is required; training and ongoing support are provided.