Breakdown & Recovery Controller - 24/7 Control Centre

Hough Green Garage Ltd; Widnes; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Online employee portal discounts

Online training courses to all staff

Job summary

Hough Green Garage Ltd in Widnes operates a 24-hour Control Centre. We are seeking dedicated Breakdown & Recovery Co-ordinators to join our fast-paced team, handling time-critical emergencies with calm, confident decision-making.

You will manage inbound and outbound calls, deploy recovery operators, monitor progress, liaise with police and emergency services as needed, and ensure accurate documentation and GDPR compliant handling of data.

Qualifications

• Calm under pressure with strong problem-solving and decision-making.
• Excellent written and verbal communication.
• Able to work as part of a team and independently.
• Flexible attitude and attention to detail.
• Understanding of data protection (GDPR) compliance.

Responsibilities

• Coordinate and deploy recovery resources efficiently across all active jobs.
• Monitor job progress through to completion.
• Manage driver workloads and map nearest available resources.
• Answer and manage high-volume inbound and outbound calls.
• Liaise with administrative staff and recovery teams.
• Raise workload issues or operational concerns with management.
• Provide training and support to colleagues as required.
• Handle customer enquiries professionally in person and by phone.
• Ensure accurate documentation and compliant handling of personal data (GDPR).
• Conduct property searches with integrity and confidentiality.

Skills

Communication

Calm under pressure

Problem solving

Organisational skills

Teamwork

Job description

Hough Green Garage Ltd in Widnes operates a 24-hour Control Centre. We are seeking dedicated Breakdown & Recovery Co-ordinators to join our fast-paced team, handling time-critical emergencies with calm, confident decision-making.

You will manage inbound and outbound calls, deploy recovery operators, monitor progress, liaise with police and emergency services as needed, and ensure accurate documentation and GDPR compliant handling of data.