Breakdown Controller

Kelling Group Limited; Altofts; On-site; GBP 25,425 - 31,075; Full time

Benefits offered by this job

Company pension

Life insurance

Health and wellbeing programme

Employee and store discounts

Additional leave and sick pay

Free on-site parking

Job summary

Welfare Hire (part of the Kelling Group) in Altofts is seeking a Breakdown Controller to be the first point of contact for customer support. Your role involves dispatching engineers, guiding customers, and ensuring minimal downtime.

The ideal candidate will have strong communication skills, attention to detail, and a calm approach under pressure. Benefits include a competitive salary, company pension, health programme, and supportive team culture.

Qualifications

• Strong communication and problem‑solving skills.
• Excellent organisation and attention to detail.
• Experience in customer service is a bonus.

Responsibilities

• Take breakdown calls and find swift, effective solutions.
• Schedule jobs to ensure urgent tasks are prioritised and routes are efficient.
• Maintain accurate records in Syrinx.

Skills

Strong communication

Problem-solving

Excellent organisation

Attention to detail

Experience in customer service

Confidence with Microsoft Office

Job description

Location:Normanton
Hours:Monday – Friday, 8am–5pm
Salary: £28,250 per year
Company:Welfare Hire (part of the Kelling Group)

About Us

If you’ve ever spotted one of our big green welfare units out on site — that’s us!

At Welfare Hire, we provide high-quality welfare units that keep infrastructure projects across the UK running safely, comfortably, and sustainably. Each unit comes fully equipped with toilets, kitchens, and eco-power from generators and solar panels.

When something goes wrong (because even the best kit has its moments), that’s where you come in.

The Role

As a Breakdown Controller, you’ll be the first point of contact when our customers need support.

One minute you might be dispatching an engineer to site; the next, you’re guiding a customer through a quick generator reset or organising a replacement kettle. You’ll use your organisation skills, customer focus, and calm‑under‑pressure approach to make sure our clients stay up and running with minimal downtime.

Responsibilities

• Take breakdown calls and find swift, effective solutions
• Schedule jobs to ensure urgent tasks are prioritised and routes are efficient
• Keep customers updated on progress and resolution times
• Use telemetry alarms to identify and prevent potential issues before they cause breakdowns
• Work with other departments to raise purchase orders, manage recharges, and handle billing queries
• Maintain accurate records in Syrinx
• Represent Welfare Hire with professionalism and a positive attitude at all times

What you’ll bring

• Strong communication and problem‑solving skills
• Excellent organisation and attention to detail
• Confidence with Microsoft Office
• Experience in customer service (breakdown or dispatch experience is a bonus)
• A calm, proactive approach when working under pressure
• Competitive salary and bonus scheme
• Company pension and life insurance
• Health and wellbeing programme
• Employee and store discounts
• Additional leave and sick pay
• Free on‑site parking
• Supportive team culture with opportunities for growth

Apply Today

If you’re a confident communicator who enjoys solving problems, staying organised, and helping customers get back up and running, we’d love to hear from you.

Apply today and be part of a team that’s helping to keep the UK’s worksites running safely, sustainably, and smoothly.