Breakdown Controller — Fleet Dispatch & Problem Solver

Kelling Group Limited; Altofts; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Extra leave (Birthday)

Life insurance

Employee discounts and store perks

Cycle to work scheme

Referral programme

On-site parking

Job summary

Kelling Group Limited is hiring a Breakdown Controller in Altofts, England, responsible for solving vehicle breakdown issues and ensuring customer satisfaction. You'll coordinate repairs, manage communications, and maintain records in Syrinx, while engaging with various teams.

The ideal candidate will have strong organizational skills and customer service experience. Join a supportive and fun team with benefits like extra leave and employee discounts.

Qualifications

• Ability to think on your feet and solve problems.
• Experience coordinating with suppliers and engineering support.
• Calm under pressure, providing great customer service.

Responsibilities

• Take breakdown calls and coordinate vehicle repairs.
• Keep customers updated on repair progress.
• Maintain accurate records in Syrinx.
• Cover out-of-hours rota for breakdown assistance.

Skills

Excellent written and verbal communication skills.

Super organised with strong planning skills and attention to detail.

Confident with Microsoft Office.

Customer service experience

Problem-solving mindset

Great interpersonal skills

Job description

Kelling Group Limited is hiring a Breakdown Controller in Altofts, England, responsible for solving vehicle breakdown issues and ensuring customer satisfaction. You'll coordinate repairs, manage communications, and maintain records in Syrinx, while engaging with various teams.

The ideal candidate will have strong organizational skills and customer service experience. Join a supportive and fun team with benefits like extra leave and employee discounts.