Service & Breakdown Coordinator

Gunn JCB Limited; Altrincham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading construction services company in Altrincham seeks a Service Controller to join their team. In this role, you will assist in processing breakdowns, order parts, and communicate with customers regarding the status of their issues. The ideal candidate should have strong organizational skills, a customer-focused mindset, and preferably knowledge of the construction or plant hire industry. The company values self-motivation and the ability to work under pressure, making this an exciting opportunity to contribute to service excellence.

Qualifications

• Knowledge of the construction/plant hire industry is advantageous.
• Proven ability to prioritise workloads efficiently.
• Ability to work independently or as part of a team.

Responsibilities

• Assist in processing breakdowns and ordering parts.
• Manage communications with customers about breakdown statuses.
• Raise job cards and estimates following engineer diagnostics.
• Cover for the service controller during holidays or sickness.

Skills

Self-motivation

Organisation

Customer service

Excellent communication

Ability to multi-task

Job description

A leading construction services company in Altrincham seeks a Service Controller to join their team. In this role, you will assist in processing breakdowns, order parts, and communicate with customers regarding the status of their issues. The ideal candidate should have strong organizational skills, a customer-focused mindset, and preferably knowledge of the construction or plant hire industry. The company values self-motivation and the ability to work under pressure, making this an exciting opportunity to contribute to service excellence.