Senior Breakdown Controller - Lead Tech & Breakdown Excellence

Kelling Group Limited; Altofts; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Birthday leave

Life insurance

Employee discounts

Cycle to work scheme

Referral programme

On-site parking

Supportive team

Job summary

Kelling Group Limited is seeking a Senior Breakdown Controller for a 6-month secondment at the Access Hire team based in the UK. The role focuses on running the Technical & Breakdowns function, coaching staff, and ensuring efficient breakdown handling across the fleet.

Reporting to the Technical & Breakdowns Manager, you will liaise with depot managers, field engineers, customers, and third-party garages to drive improvements and timely issue resolution.

Qualifications

• Proven ability to train and coach a team with technical knowledge gaps.
• Strong problem-solving skills and proactive improvement mindset.
• Excellent written and verbal communication abilities.
• Good PC skills, including Outlook, Word & Excel.

Responsibilities

• Support the Technical and Breakdown team with knowledge and breakdown handling.
• Coach the team and liaise with suppliers/engineering for solutions.
• Ensure best practices are shared across the team.
• Drive innovation and process improvements for the team.
• Assist with day-to-day enquiries and logging on Syrinx.
• Allocate breakdowns to garages/engineers and monitor downtime.
• Maintain accurate records and generate breakdown reports.
• Follow Employee handbook policies; perform other duties as needed.

Skills

Technical knowledge

Team coaching

Problem solving

Communication skills

Work under pressure

PC skills

Organisational skills

Tools

Syrinx

Outlook

Excel

Word

Job description

Kelling Group Limited is seeking a Senior Breakdown Controller for a 6-month secondment at the Access Hire team based in the UK. The role focuses on running the Technical & Breakdowns function, coaching staff, and ensuring efficient breakdown handling across the fleet.

Reporting to the Technical & Breakdowns Manager, you will liaise with depot managers, field engineers, customers, and third-party garages to drive improvements and timely issue resolution.