Brand Specialist - Click & Collect Supervisor (Manchester)

Selfridges & Co; Manchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Selfridges & Co is seeking a Brand Specialist (Supervisor) for Click & Collect in Manchester. You will deliver outstanding service, share brand knowledge, and train teammates to support sales and customer experience. A flexible, store-based role involves stock control and collaboration with other departments.

Responsibilities include maintaining product knowledge, driving customer engagement, and nurturing client relationships while upholding Selfridges standards and safety procedures.

Qualifications

• Curiosity to learn from sales data such as CRM and NPS.
• Excellent communicator with brand knowledge and training ability.
• Knowledges of competitors and market trends.
• Sales and service expertise with collaborative spirit.

Responsibilities

• Deliver exceptional service to customers by sharing product knowledge, creating a memorable experience and effectively managing complaints.
• Excite and motivate colleagues by sharing brand stories, product exclusives and training to drive sales.
• Take responsibility for tasks beyond role expectation and spot opportunities to improve business, customer service and retail standards.
• Follow health and safety and security procedures and help prevent stock loss.
• Adapt to daily challenges; may work across departments with a service-oriented, collaborative approach.
• Build and develop your own client base through exceptional service and personal relationships.

Skills

Sales & service

Brand knowledge & training

CRM targets

NPS targets

Customer relationships

Job description

Selfridges & Co is seeking a Brand Specialist (Supervisor) for Click & Collect in Manchester. You will deliver outstanding service, share brand knowledge, and train teammates to support sales and customer experience. A flexible, store-based role involves stock control and collaboration with other departments.

Responsibilities include maintaining product knowledge, driving customer engagement, and nurturing client relationships while upholding Selfridges standards and safety procedures.