Brand Specialist (Supervisor) - Menswear, Casual

Selfridges & Co; Birmingham; On-site; GBP 24,000 - 29,000; Full time

Job summary

Selfridges & Co in Birmingham is seeking a Brand Specialist (Supervisor) for Menswear, Casual. This full-time role is based at the Bullring location with a 37.5-hour week across five 7.5-hour shifts.

We require fully flexible availability across the week, including weekends. You will deliver exceptional customer service, share product knowledge and train colleagues to drive sales and maintain high brand standards.

Qualifications

• Sales, CRM and NPS targets will be set.
• Excellent communication skills and ability to train others in brand knowledge.
• Knowledge of competitors and market trends is advantageous.
• Proven sales and service excellence with leadership potential.
• Collaborative mindset and willingness to support the wider team.
• Proud shopkeeper who replenishes stock and upholds Selfridges standards.

Responsibilities

• Deliver exceptional service by sharing product knowledge and managing complaints.
• Motivate colleagues by sharing brand stories, training and product exclusives to drive sales.
• Take responsibility for tasks beyond the role, spotting opportunities to improve business and service.
• Follow health and safety and security procedures to prevent stock loss.
• Be flexible to work across departments and adapt to daily challenges.
• Build and develop your client base through personalized service.

Job description

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Brand Specialist (Supervisor) - Menswear, Casual

Job Reference selfridges/TP/185060/7239

Number of Positions:

1

Contract Type:

Permanent

Working Hours:

37.5

Location:

Birmingham

Closing Date:

10/11/2026

Job Category:

Retail

Region / Division:

Birmingham - Bullring

Job Introduction

This is a Full Time, 37.5 hour Contract that will be split across x5 7.5 hour shifts a week.
We require fully flexible availability across the week - including weekends.

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

A bit about you:

• All over the numbers.You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
• Well informed. You will make it your business to know what our competitors are up to
• Known to be a sales and service expert
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.