Brand Specialist (Supervisor) Click & Collect

Selfridges & Co; Manchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Selfridges & Co is seeking a Brand Specialist (Supervisor) for Click & Collect in Manchester. You will deliver outstanding service, share brand knowledge, and train teammates to support sales and customer experience. A flexible, store-based role involves stock control and collaboration with other departments.

Responsibilities include maintaining product knowledge, driving customer engagement, and nurturing client relationships while upholding Selfridges standards and safety procedures.

Qualifications

• Curiosity to learn from sales data such as CRM and NPS.
• Excellent communicator with brand knowledge and training ability.
• Knowledges of competitors and market trends.
• Sales and service expertise with collaborative spirit.

Responsibilities

• Deliver exceptional service to customers by sharing product knowledge, creating a memorable experience and effectively managing complaints.
• Excite and motivate colleagues by sharing brand stories, product exclusives and training to drive sales.
• Take responsibility for tasks beyond role expectation and spot opportunities to improve business, customer service and retail standards.
• Follow health and safety and security procedures and help prevent stock loss.
• Adapt to daily challenges; may work across departments with a service-oriented, collaborative approach.
• Build and develop your own client base through exceptional service and personal relationships.

Skills

Sales & service

Brand knowledge & training

CRM targets

NPS targets

Customer relationships

Job description

The following content displays a map of the jobs location - Manchester, England, United Kingdom

Brand Specialist (Supervisor) Click & Collect

Job Reference selfridges/TP/46/7260

Number of Positions:

1

Contract Type:

Permanent

Working Hours:

37.5

Location:

Manchester, England, United Kingdom

Closing Date:

05/11/2026

Job Category:

Retail

Region / Division:

Manchester - Exchange Square

Job Introduction

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

A bit about you:

• All over the numbers.You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
• Well informed. You will make it your business to know what our competitors are up to
• Known to be a sales and service expert
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.