Wine Brand Specialist | Customer Experience Leader

Selfridges & Co; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Selfridges & Co in Manchester is seeking a customer-focused retail professional to deliver exceptional service, share product knowledge and manage customer complaints. You will train colleagues, cascade brand stories and drive sales with strong CRM and NPS targets.

You will replenish stock, uphold Selfridges standards and act as a shop-floor leader, supporting a collaborative team across departments in a fast-paced environment.

Qualifications

• Experience in delivering high levels of customer service.
• Familiarity with product knowledge and brand storytelling.
• Ability to train and coach colleagues on brand standards.
• Strong communication and relationship-building skills.

Responsibilities

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

Skills

Customer service

Product knowledge

Training & coaching

Communication

Sales targets

CRM & NPS

Job description

Selfridges & Co in Manchester is seeking a customer-focused retail professional to deliver exceptional service, share product knowledge and manage customer complaints. You will train colleagues, cascade brand stories and drive sales with strong CRM and NPS targets.

You will replenish stock, uphold Selfridges standards and act as a shop-floor leader, supporting a collaborative team across departments in a fast-paced environment.