Brand Experience Supervisor

Selfridges; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Selfridges in London is seeking a Brand Specialist to deliver exceptional service, share product knowledge and drive sales through brand training and storytelling.

You will nurture client relationships, replenish stock and uphold Selfridges standards while collaborating with your team across departments.

The role requires strong communication, curiosity about data such as sales and NPS, and a proactive approach to improving customer experience.

Qualifications

• Experience delivering product training and brand storytelling.
• Strong customer service and sales orientation.
• Ability to collaborate across teams and departments.

Responsibilities

• Deliver exceptional service by sharing product knowledge and handling complaints when they arise.
• Motivate colleagues by sharing brand stories and product exclusives to drive sales.
• Take responsibility for tasks beyond role expectations to improve business and standards.
• Follow health and safety procedures and prevent stock loss.
• Adapt to daily challenges and work across departments as needed.
• Build and develop your client base with personalized service.

Skills

Sales targets

Great communication

Brand training

Customer service

Collaborative

Stock replenishment

Job description

Selfridges in London is seeking a Brand Specialist to deliver exceptional service, share product knowledge and drive sales through brand training and storytelling.

You will nurture client relationships, replenish stock and uphold Selfridges standards while collaborating with your team across departments.

The role requires strong communication, curiosity about data such as sales and NPS, and a proactive approach to improving customer experience.