Brand Specialist (Supervisor) - Menswear, Accessories

SELFRIDGES; Birmingham; Vor Ort; GBP 24.000 - 28.000; Vollzeit

Zusammenfassung

Selfridges Brand Specialist (Supervisor) in Menswear and Accessories is a full-time role of 37.5 hours across five 7.5-hour shifts, requiring flexible weekend availability. You will deliver exceptional service, share product knowledge and lead by example, inspiring the team with stories of newness and exclusives.

You will train colleagues, manage customer relationships, replenish stock and uphold Selfridges standards while driving sales and maintaining brand integrity across departments.

Qualifikationen

• Experience in delivering high-quality customer service in a luxury retail environment.
• Ability to train and motivate team members on brand concepts.
• Strong communication and relationship-building skills.

Aufgaben

• Deliver exceptional service to customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

Kenntnisse

Sales and customer service

Brand knowledge training

Communication skills

Team leadership

Jobbeschreibung

Brand Specialist (Supervisor) - Menswear, Accessories

Job Introduction

This is a Full Time, 37.5 hour Contract that will be split across x5 7.5 hour shifts a week.

We require fully flexible availability across the week - including weekends.

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

A bit about you:

• All over the numbers. You will be set sales, CRM, and NPS targets...to name a few. So even if you haven't had much first hand exposure to this data, you will have the curiosity and appetite to learn more
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
• Well informed. You will make it your business to know what our competitors are up to
• Known to be a sales and service expert
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

Selfridges