Brand Specialist Supervisor - Menswear & Accessories

SELFRIDGES; Birmingham; On-site; GBP 24,000 - 28,000; Full time

Job summary

Selfridges Brand Specialist (Supervisor) in Menswear and Accessories is a full-time role of 37.5 hours across five 7.5-hour shifts, requiring flexible weekend availability. You will deliver exceptional service, share product knowledge and lead by example, inspiring the team with stories of newness and exclusives.

You will train colleagues, manage customer relationships, replenish stock and uphold Selfridges standards while driving sales and maintaining brand integrity across departments.

Qualifications

• Experience in delivering high-quality customer service in a luxury retail environment.
• Ability to train and motivate team members on brand concepts.
• Strong communication and relationship-building skills.

Responsibilities

• Deliver exceptional service to customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

Skills

Sales and customer service

Brand knowledge training

Communication skills

Team leadership

Job description

Selfridges Brand Specialist (Supervisor) in Menswear and Accessories is a full-time role of 37.5 hours across five 7.5-hour shifts, requiring flexible weekend availability. You will deliver exceptional service, share product knowledge and lead by example, inspiring the team with stories of newness and exclusives.

You will train colleagues, manage customer relationships, replenish stock and uphold Selfridges standards while driving sales and maintaining brand integrity across departments.