Brand Specialist: Click & Collect & Training Lead

Selfridges; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Selfridges Manchester is seeking a Brand Specialist to deliver outstanding service, share product knowledge and train teams on brand stories. You will motivate colleagues, manage complaints, and uphold stock integrity while building a loyal client base through personalised service.

You will work to CRM and NPS targets, stay well informed about competitive activity, and act as a trusted brand ambassador across the department.

Qualifications

• Proven sales and service excellence in a retail environment.
• Ability to train staff on product knowledge and brand stories.
• Experience with CRM data and customer feedback (NPS).

Responsibilities

• Deliver exceptional service to customers with strong product knowledge.
• Motivate colleagues by sharing brand stories and training updates to drive sales.
• Maintain health and safety standards and prevent stock loss.
• Replenish stock and uphold Selfridges standards across departments.
• Build and develop your client base through personalised service.

Skills

Sales experience

Customer service

Product knowledge

Brand training

Communication skills

Team collaboration

Tools

CRM software

Job description

Selfridges Manchester is seeking a Brand Specialist to deliver outstanding service, share product knowledge and train teams on brand stories. You will motivate colleagues, manage complaints, and uphold stock integrity while building a loyal client base through personalised service.

You will work to CRM and NPS targets, stay well informed about competitive activity, and act as a trusted brand ambassador across the department.