Brand Specialist (Supervisor) Click & Collect

Selfridges; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Selfridges Manchester is seeking a Brand Specialist to deliver outstanding service, share product knowledge and train teams on brand stories. You will motivate colleagues, manage complaints, and uphold stock integrity while building a loyal client base through personalised service.

You will work to CRM and NPS targets, stay well informed about competitive activity, and act as a trusted brand ambassador across the department.

Qualifications

• Proven sales and service excellence in a retail environment.
• Ability to train staff on product knowledge and brand stories.
• Experience with CRM data and customer feedback (NPS).

Responsibilities

• Deliver exceptional service to customers with strong product knowledge.
• Motivate colleagues by sharing brand stories and training updates to drive sales.
• Maintain health and safety standards and prevent stock loss.
• Replenish stock and uphold Selfridges standards across departments.
• Build and develop your client base through personalised service.

Skills

Sales experience

Customer service

Product knowledge

Brand training

Communication skills

Team collaboration

Tools

CRM software

Job description

Job IntroductionAs Brand Specialist you will:Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they ariseExcite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via trainingUnderstand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standardsUnderstand and follow health and safety procedures and security procedures, and play an active role in preventing stock lossAdapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with youBuild and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal serviceA bit about you:All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn moreA great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your teamWell informed. You will make it your business to know what our competitors are up toKnown to be a sales and service expertCollaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedbackApproachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching supportA proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the sameAn example of our values, a trusted and respected colleagueThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.SelfridgesSalary Competitive plus benefits AnnuallyJob Reference selfridges/TP/46/7260Contract Type PermanentClosing Date 5 November, 2026Job Category RetailLocation Manchester, England, United Kingdom, United Kingdom 20 October, 2026