Brand Specialist: Customer Experience & Brand Training

Selfridges; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

Selfridges is seeking a Brand Specialist in London to deliver outstanding service, share product knowledge and train colleagues in brand stories and exclusives.

You will handle inquiries, maintain stock standards and champion customer relationships with a service-driven mindset. The role emphasizes collaboration, adaptability across departments, and a proactive approach to store performance.

Qualifications

• Experience with sales data and CRM systems.
• Customer service excellence and ability to train others.
• Understanding of NPS and sales-driven metrics.
• Brand knowledge and ability to share stories to drive sales.
• Strong communication and collaboration with team and partners.
• Stock replenishment and store standards maintenance.

Responsibilities

• Deliver exceptional service by sharing product knowledge and handling complaints.
• Motivate colleagues by cascading brand stories, exclusives and training content.
• Take ownership of tasks beyond the role and seek improvements in service and standards.
• Follow health and safety and security procedures to prevent stock loss.
• Be flexible to work across departments, carrying service and collaboration into new areas.
• Build and develop personal client relationships through exceptional service.

Skills

Sales targets

CRM

NPS

Brand training

Communication

Customer service

Collaborative

Stock replenishment

Job description

Selfridges is seeking a Brand Specialist in London to deliver outstanding service, share product knowledge and train colleagues in brand stories and exclusives.

You will handle inquiries, maintain stock standards and champion customer relationships with a service-driven mindset. The role emphasizes collaboration, adaptability across departments, and a proactive approach to store performance.