Brand Experience Lead — Flexible Schedule

AFH STORES UK LIMITED; City of Westminster; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

A Global Team of People Who'll Celebr8

Job summary

Abercrombie & Fitch Co. is seeking a Brand Representative Lead to bring the store experience to life, engaging customers with care and representing the brand authentically. You will lead by example, coaching on daily tasks and customer service when managers aren’t available.

The role involves working a 5-day week, with most Saturdays and some Sundays, plus peak holiday periods. You’ll help drive sales and deliver a fast, easy, branded store experience across categories.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Welcoming customer experience

Dynamic work environment

Strong organizational skills

Reliability and attendance

Job description

Abercrombie & Fitch Co. is seeking a Brand Representative Lead to bring the store experience to life, engaging customers with care and representing the brand authentically. You will lead by example, coaching on daily tasks and customer service when managers aren’t available.

The role involves working a 5-day week, with most Saturdays and some Sundays, plus peak holiday periods. You’ll help drive sales and deliver a fast, easy, branded store experience across categories.