Brand Experience Counter Lead

The Estée Lauder Companies; High Wycombe; On-site; GBP 21,000 - 28,000; Full time

Job summary

The Estée Lauder Companies in the United Kingdom is seeking a Counter Lead to drive sales turnover and grow market share through a consumer-focused approach. You will maintain a credible brand image, deliver exceptional service and manage in-store activities to meet targets.

Plan local marketing and events, keep product knowledge current, handle refunds per guidelines, and lead by example to create an outstanding shopper experience in-store.

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Reflect a credible and professional Brand image to all internal and external consumers at all times.
• Maximise sales through selling, providing excellent service and retail standards.
• Plan and implement local marketing & events initiatives, aligned to Retailer activity.
• Deliver excellence in service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset.
• Use digital tools to ensure knowledge is kept up to date.
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.

Skills

Commercial understanding

Effective communication

Organisation & prioritisation

Self-development

Job description

The Estée Lauder Companies in the United Kingdom is seeking a Counter Lead to drive sales turnover and grow market share through a consumer-focused approach. You will maintain a credible brand image, deliver exceptional service and manage in-store activities to meet targets.

Plan local marketing and events, keep product knowledge current, handle refunds per guidelines, and lead by example to create an outstanding shopper experience in-store.