Brand Counter Lead — Elevate Sales & Service

The Estée Lauder Companies Inc.; England; Sur place; GBP 22 000 - 32 000; Plein temps

Résumé du poste

The Estée Lauder Companies Inc. is seeking a Counter Lead to support brand goals in a busy retail environment in the United Kingdom.

You will focus on driving sales turnover and market share while staying consumer-centric and delivering excellent service. Responsibilities include maintaining a professional brand image, using commercial insights to maximise performance, and implementing local marketing and events aligned to retailer activity.

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsabilités

• reflecting a credible and professional Brand image to all internal and external consumers at all times
• maximising sales through selling, providing excellent service and retail standards
• contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
• Understand daily/weekly targets
• Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities
• Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
• Deliver the Brand Strategy, ensuring the delivery of an effective local plan
• Plan and implement local marketing & events initiatives, aligned to Retailer activity.
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
• Be an Ambassador for the Brand - lead the way to ensure Brand values are represented and bought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
• Use digital tools to ensure knowledge is kept up to date
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations
• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• Review retail standards on a daily basis ensuring they are maintained to the required standard
• Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
• Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
• Ensure all information requests are fulfilled accurately, within deadlines set
• Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
• Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
• Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.

Connaissances

Retail experience

Customer service

Communication

Organisation

Description du poste

The Estée Lauder Companies Inc. is seeking a Counter Lead to support brand goals in a busy retail environment in the United Kingdom.

You will focus on driving sales turnover and market share while staying consumer-centric and delivering excellent service. Responsibilities include maintaining a professional brand image, using commercial insights to maximise performance, and implementing local marketing and events aligned to retailer activity.