Brand Counter Lead - Customer Experience & Sales

Estée Lauder Companies; West of England; On-site; GBP 26,000 - 34,000; Full time

Job summary

Estée Lauder Companies in the United Kingdom is seeking a Counter Lead to support the Brand in driving sales turnover and market share through consumer-focused service and retail standards. You will reflect a credible brand image, maximise sales, and ensure adherence to procedures while building a loyal consumer base.

Key duties include managing replenishment, executing local marketing initiatives, and delivering outstanding service with a positive store presence and exemplary product knowledge.

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Plan to ensure delivery of excellent standards (product, housekeeping, displays, messaging, pricing).
• Review retail standards daily and maintain required standard.
• Ensure deliveries, stock movements and admin are completed within Company timeframes.
• Minimise stock loss by following security policies and procedures.
• Create a safe working environment and adhere to health & safety guidelines.
• Deliver local marketing & events initiatives aligned to Retailer activity.
• Manage promotions and discounts in line with Company guidelines.
• Develop up-to-date knowledge of products to deliver industry-leading customer experiences.

Skills

Retail experience

Customer service

Communication

Organisation

Digital tools

Tools

POS systems

Job description

Estée Lauder Companies in the United Kingdom is seeking a Counter Lead to support the Brand in driving sales turnover and market share through consumer-focused service and retail standards. You will reflect a credible brand image, maximise sales, and ensure adherence to procedures while building a loyal consumer base.

Key duties include managing replenishment, executing local marketing initiatives, and delivering outstanding service with a positive store presence and exemplary product knowledge.